Director of Customer Success, Movn Health
$140-180k
Plus Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff
More information about location
Virtual cardiac rehab program
Be an early applicant
Virtual cardiac rehab program
21-100 employees
Be an early applicant
$140-180k
Plus Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff
More information about location
21-100 employees
Company mission
To provide equitable access to high-quality cardiovascular care so patients can live long, healthy lives.
Role
Who you are
- 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
- Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion
- Experience navigating hospital systems, cardiology groups, and payer-provider dynamics
- Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders
- Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred
- Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus
- Comfortable with ~50% travel, including frequent in-person visits to partner sites
- Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred
- A natural connector who earns trust quickly and invests in relationships for the long haul
- Mission-oriented — you care deeply about patients getting access to life-changing care
- Metrics-driven — you track referral trends, NRR, pipeline, and partner health with rigor
- Growth-minded — you see customer success and sales as two sides of the same coin
- A future team-builder — you're already thinking about how to scale what you build
- Startup-ready — you move fast, make decisions with imperfect information, and want to see your work directly change lives
What the job involves
- Reports to: CEO
- We're looking for a Director of Customer Success who is equal parts relationship-builder and revenue orchestrator
- This is not a passive account management role — you'll be the person who turns satisfied partners into enthusiastic referral champions, and who brings the right intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing
- You'll work in close partnership with the CEO on revenue strategy, serving as the connective tissue between our clinical outcomes and the provider and payer partners who refer patients to us
- You'll be on the road regularly — meeting cardiologists, practice managers, and hospital administrators — with a particular focus on the Northeast corridor and Mid-Atlantic, while covering national accounts as the business scales
- You'll own the full post-sale lifecycle: onboarding, engagement, referral growth, renewals, and expansion
- You'll also be expected to deliberately pursue a measured volume of new logo opportunities — particularly where your existing relationships open doors
- And critically, you'll serve as the eyes and ears of the field - bringing partner intel back to payer contracting, ops, and marketing and bringing new changes to help the whole revenue engine move faster
- Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic
- Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
- Activate new provider groups under existing payer agreements
- Activate payer partnerships in regions to maximize company impact
- Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
- Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team
- Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows
- Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
- Turn top-performing partners into active referral advocates and case study participants
Our take
Movn Health is a virtual at-home intervention program for high-risk cardiac patients, providing those recovering from heart attack and heart disease an at-home alternative to care, with tech and guided support, over a 12-week course.
Heart disease is the leading cause of death in the US, but studies have found that patients who engage in cardiac rehab have a reduced risk of dying from a heart attack. Though other online-based programs exist, they either address other international markets, like Heart2Heart, or work only with very specific current insurance partners, like Henry Ford Health - allowing Movn Health to stand out.
The company is set up as a healthcare provider and has contracts with various insurance partners, such as Kaiser Permanente, Allegheny Health Network, and CDPHP. Movn Health is using its funding to expand its coverage across the US, hire staff, and begin implementing bilingual programming to better serve marginalized communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Glassdoor (4.9)
Company
Funding (last 2 of 7 rounds)
Jul 2022
$20m
SERIES A
Apr 2021
$6m
SEED
Total funding: $28.6m
Company benefits
- 401(k)
- Medical, Dental & Vision insurance
- Supplemental life insurance
- Commuter benefits
- Flexible work hours
- Free membership to Kindbody, HealthAdvocate, One Medical, Teladoc, and Talkspace
Company HQ
Irvine Business Complex, Irvine, CA
Leadership
Conducted research on accurate calorie counting from kinematic sensors at University of Southern California, and has experience as a Research Intern for Microsoft.
Ade Adesanya
(President & Board Member)Previously founded the Multicultural Angel Investor Network to create a culture of angel investing amongst multicultural professionals, and was a Lecturer of Entrepreneurship at USC Viterbi School of Engineering.
Shuo Qiao
(CTO)Former Software Engineer at CIeNET Technologies, and holds an MSc in Computer Science from the University of Southern California.
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