Client Services Enablement Manager, Applecart

• 3+ years of experience in Client Services, Learning & Development, Program Management with a strong training component, or a Client Success enablement role
• Deep understanding of Client Services functions (e.g., delivery, client management, reporting, consulting)
• Experience in coaching frameworks, knowledge retention strategies, and scalable enablement infrastructures
• Ability to work independently while collaborating cross-functionally
• Experience with Seismic, Gong, Confluence, or similar enablement tools is a plus
• Comfortable in a fast-paced, high-growth environment where enablement is being built from the ground up
• Strong written and verbal communication skills
• Impeccable attention to detail and superior organizational skills

• You will be responsible for scaling Applecart’s Client Services (CS) team by developing high-impact enablement programs, managing onboarding and training initiatives, and ensuring seamless knowledge transfer
• This role will own the Digital Strategy Manager certification process, CS onboarding, and training programs to elevate client impact and execution
• This role will report to the Director of Revenue Enablement and work closely with Client Services leadership and institutional knowledge experts to build and maintain a scalable CS enablement infrastructure
• Own and optimize the Digital Strategy Manager (DSM) certification program, ensuring Client Services team members are fully equipped to drive client success
• Design and launch onboarding programs to accelerate ramp time for new CS team members
• Develop ongoing training and enablement programs to enhance the CS team’s ability to drive measurable client impact
• Partner with Client Services leadership to align enablement efforts with business priorities and evolving client needs
• Collaborate with CS Operations to drive key operational initiatives
• Leverage data and analytics to assess the effectiveness of enablement initiatives and continuously optimize training programs
• Collaborate with Product, Marketing, and Sales teams to ensure enablement materials are aligned with the latest product updates and client needs
• Support change management initiatives as Applecart scales the Client Services organization
• Establish feedback mechanisms to continuously gather insights from the CS team and refine enablement strategies accordingly

• 35 days of Paid Time Off: 20 vacation days, 10 personal days, 5 sick days
• 14 company holidays
• Bereavement leave
• 16 weeks of fully paid parental leave inclusive of birth and adoption for primary and secondary caregivers
• Frequent company-wide and team social events such as games nights, cooking classes, summer boat cruises, paint & sip, karaoke, escape rooms, bowling, team dinners, baseball games, holiday parties, and plenty more
• Stocked fridge full of drinks and plenty of healthy (and less healthy) snacks
• Weekly happy hour and bagel breakfast
• Pre-tax commuter benefits
• $300 workstation budget to personalize your at-home or in-office space
• Hybrid in-office setup: we work from our offices in midtown Manhattan every Tuesday - Thursday and give the option to work from anywhere on Monday and Friday
• Applecart pays 75% contribution towards Medical, Dental and Vision
• 401(k) with 4% company match
• HSA and FSA
• OneMedical: On-demand primary care free to all employee whether you take our insurance or not
• Health Advocate: Personal healthcare concierge
• Teladoc: Network of virtual healthcare providers
• Talkspace: Online mental health therapy
• Headspace: Full access to the meditation app
• Kindbody: Fertility and gynecology services

Total funding: $14.5m

Applecart uses publicly available data, both online and offline, to create a map of real-world interpersonal relationships. Allowing clients to run more effective advertising and marketing campaigns by leveraging social influence, or word of mouth, which Applecart believes is the most powerful motivator.