Client Services Enablement Manager, Applecart

$115-135k

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation

Confluence

Mid and Senior level

New York

More information about location

3 days a week in office

Social graph platform for marketing

Job no longer available

Social graph platform for marketing

201-500 employees

B2BMarketingAnalyticsSocialSaaS

Job no longer available

$115-135k

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation

Confluence

Mid and Senior level

New York

More information about location

3 days a week in office

201-500 employees

B2BMarketingAnalyticsSocialSaaS

Company mission

To provide the intelligence that sophisticated organizations use to power their strategy for winning over key decision makers.

Job

Company

Role

Who you are

3+ years of experience in Client Services, Learning & Development, Program Management with a strong training component, or a Client Success enablement role
Deep understanding of Client Services functions (e.g., delivery, client management, reporting, consulting)
Experience in coaching frameworks, knowledge retention strategies, and scalable enablement infrastructures
Ability to work independently while collaborating cross-functionally
Experience with Seismic, Gong, Confluence, or similar enablement tools is a plus
Comfortable in a fast-paced, high-growth environment where enablement is being built from the ground up
Strong written and verbal communication skills
Impeccable attention to detail and superior organizational skills

What the job involves

You will be responsible for scaling Applecart’s Client Services (CS) team by developing high-impact enablement programs, managing onboarding and training initiatives, and ensuring seamless knowledge transfer
This role will own the Digital Strategy Manager certification process, CS onboarding, and training programs to elevate client impact and execution
This role will report to the Director of Revenue Enablement and work closely with Client Services leadership and institutional knowledge experts to build and maintain a scalable CS enablement infrastructure
Own and optimize the Digital Strategy Manager (DSM) certification program, ensuring Client Services team members are fully equipped to drive client success
Design and launch onboarding programs to accelerate ramp time for new CS team members
Develop ongoing training and enablement programs to enhance the CS team’s ability to drive measurable client impact
Partner with Client Services leadership to align enablement efforts with business priorities and evolving client needs
Collaborate with CS Operations to drive key operational initiatives
Leverage data and analytics to assess the effectiveness of enablement initiatives and continuously optimize training programs
Collaborate with Product, Marketing, and Sales teams to ensure enablement materials are aligned with the latest product updates and client needs
Support change management initiatives as Applecart scales the Client Services organization
Establish feedback mechanisms to continuously gather insights from the CS team and refine enablement strategies accordingly

Our take

Applecart uses publicly available data, both online and offline, to create a map of real-world interpersonal relationships. Allowing clients to run more effective advertising and marketing campaigns by leveraging social influence, or word of mouth, which Applecart believes is the most powerful motivator.

Initially focused on political campaigns, Applecart worked to increase voter engagement and turnout. However, in recent years, it has expanded into commercial work, partnering with organizations such as Boeing and nonprofits like The Business Roundtable.

A key backer of Applecart is Ari Emanuel, CEO of Endeavor, a global entertainment and media agency that owns the UFC. While its unclear if the UFC is currently a client, Emanuel's involvement signals the high-profile clients Applecart is now attracting.

Steph

Company Specialist at Welcome to the Jungle

Insights

55% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 3 rounds)

Feb 2023

$10.4m

LATE VC

Jul 2018

$4.1m

EARLY VC

Total funding: $14.5m

Company benefits

35 days of Paid Time Off: 20 vacation days, 10 personal days, 5 sick days
14 company holidays
Bereavement leave
16 weeks of fully paid parental leave inclusive of birth and adoption for primary and secondary caregivers
Frequent company-wide and team social events such as games nights, cooking classes, summer boat cruises, paint & sip, karaoke, escape rooms, bowling, team dinners, baseball games, holiday parties, and plenty more
Stocked fridge full of drinks and plenty of healthy (and less healthy) snacks
Weekly happy hour and bagel breakfast
Pre-tax commuter benefits
$300 workstation budget to personalize your at-home or in-office space
Hybrid in-office setup: we work from our offices in midtown Manhattan every Tuesday - Thursday and give the option to work from anywhere on Monday and Friday
Applecart pays 75% contribution towards Medical, Dental and Vision
401(k) with 4% company match
HSA and FSA
OneMedical: On-demand primary care free to all employee whether you take our insurance or not
Health Advocate: Personal healthcare concierge
Teladoc: Network of virtual healthcare providers
Talkspace: Online mental health therapy
Headspace: Full access to the meditation app
Kindbody: Fertility and gynecology services

Company HQ

Midtown South, New York, NY

Leadership

Matthew Kalmans

(Co-Founder & Co-CEO)

Forbes 30 under 30. Co-founded Applecart while an undergraduate student at the University of Pennsylvania.

Sacha Samotin

(Co-Founder & Co-CEO)

Forbes 30 under 30. Along with co-founder and co-CEO Matthew Kalmans, studied at the University of Pennsylvania, where Applecart was first launched.

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