Implementation Lead, Personio
Payroll
+ Pre-IPO equity
Intelligent HR platform for SMEs
Open for applications
Intelligent HR platform for SMEs
1001+ employees
Open for applications
+ Pre-IPO equity
1001+ employees
Company mission
To help organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient.
Role
Who you are
- Significant experience in customer-facing SaaS/B2B roles (e.g., implementation, consulting, CSM) and people leadership experience
- Experience owning and delivering a portfolio of customer projects with predictable outcomes
- Proven hands-on German payroll implementation experience and a solid understanding of end-to-end payroll processes (Germany is required; additional countries are a plus)
- Ability to lead payroll software implementations end-to-end, combining strategic oversight with hands-on execution to unblock the team and de-risk delivery
- Strong capability to translate payroll requirements into implementation decisions with a focus on automation and process optimisation, while ensuring accuracy and compliance outcomes
- Ability to collaborate effectively with local payroll experts and cross-functional teams where country-specific payroll requirements impact delivery
- Strong project management skills
- Strong coaching and feedback capability; ability to develop others through mentoring and practical support
- Excellent communication, conflict resolution, and ability to simplify complex topics and build trust
- Resilient, adaptable, comfortable with ambiguity and change; growth mindset leadership style
What the job involves
- Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build
- As Implementation Lead – Payroll, you own a personal book of business while leading a team of Payroll Implementation Consultants to deliver predictable, high-quality payroll implementations for our small business customers — optimising for time-to-go-live and on time go live, while maintaining a strong customer experience
- This role will be a foundational hire for a newly formed payroll implementation pod. You will help build the team from the ground up: shaping ways of working, defining role expectations, creating enablement, and supporting hiring/onboarding as the team grows
- Own a portfolio of customer implementation projects, ensuring timely go-live and activation
- Oversee and support the books of business managed by each Implementation Specialist, ensuring consistent standards and outcomes across the team
- Maintain a clear overview of project statuses, risks, and success metrics for both personal and team portfolios
- Set clear, measurable expectations for each team member, ensuring alignment with team and company KPIs
- Conduct regular 1:1 check-ins to review progress, address risks, and support ICs with action plans for at-risk accounts
- Use data and dashboards to monitor performance, identify issues early, and drive timely interventions
- Address underperformance promptly through feedback, coaching, and, when needed, formal performance improvement plans when needed
- Monitor team performance metrics (e.g., on-time go-live, CSAT) and implement strategies to improve outcomes using data-driven decisions
- Serve as the primary escalation point for critical implementation issues, ensuring timely resolution and customer satisfaction
- Drive process improvements by identifying inefficiencies and implementing changes that enhance team efficiency and reduce time-to-go-live while improving go live percentages
- Contribute consistent, reliable input to capacity planning based on project lead times, durations, and skill coverage across the team
- Ensure high levels of customer satisfaction throughout the implementation process, measured by CSAT or other feedback mechanisms
- Support ICs in delivering a positive, solution-oriented customer experience, addressing concerns early and championing customer needs internally
- Balance operational efficiency with a commitment to delivering real value for customers, ensuring both go-live/activation and satisfaction targets are met
- Coach team members on project management best practices, customer engagement, and implementation execution skills (including shadowing calls and giving actionable feedback)
- Measure proficiency against role baselines, identify improvement areas, and track competence coverage to reduce delivery risk and protect continuity
- Develop and implement training/enablement to strengthen team capability and readiness for future challenges
- Foster a culture of accountability, development, resilience, and continuous improvement
- Partner with key stakeholders to remove roadblocks and align on shared goals impacting delivery outcomes
- Partner cross-functionally to address systemic challenges, align on priorities, and improve implementation processes end-to-end
- Represent the Payroll Implementation perspective in leadership discussions, sharing insights and advocating for team needs
- Success measures (KPIs)
- Primary (your priority outcomes)
- Go-live and activation rates (team-level)
- Forecast accuracy and proactive risk management across the team portfolio
- Quality & customer outcomes (guardrails)
- Customer satisfaction (CSAT or equivalent)
- On-time go-live rate target
- Time to activation
- Team capability & sustainability
- Close skill/profile gaps via internal development and hiring
- Team engagement and strong feedback from ICs and cross-functional partners
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Now, Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what it describes as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Aleena, Software Engineer
Our mission
Empower people with AIInsights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
- Make an impact on the environment and society with Impact Days
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Company values
- Exceed Customer Expectations: We anticipate, prioritise, and solve for the needs of our customers
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen
- Elevate One Another: We work together as trusted partners to amplify our collective impact
- Care to Challenge: We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Maxvorstadt, Munich, Germany
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
People progressing
Alexander joined Personio in 2020 as a Working Student in Sales Operations, since then, they have worked their way up and now serve as an Account Executive.
Victoria joined Personio in 2017 as an Account Executive and has since held a number of roles. Since 2024, they have served as the Head of Payroll Sales.
Diversity, Equity & Inclusion at Personio
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our Diversity Committee ensures all communities have an equal voice in everything we do and includes representation from our six Employee Resource Groups (ERGs). We build inclusion through monthly educational sessions, empowerment programs, and celebrations that promote awareness and allyship.
- Supporting and uplifting women in tech is one of the most impactful ways to drive positive change. Building on our 2023 initiatives, we have continued these efforts and introduced additional programs, maintaining our commitment to long-term progress as we move through 2024 and beyond.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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