Customer Success Executive, Webcargo

• Fluency in French is required to communicate with French-speaking customers
• Oh Romeo...you don’t need to be Shakespeare but a high level of English is required to manage clients worldwide
• Think international
• Very precise and detail-oriented. You’re the kind of person who loves finding typos in restaurant menus
• Customer-oriented with excellent communication skills
• High level of Excel
• An autonomous person that can learn fast
• Team player
• Capable of adapting to a fast-changing environment

Desirable

• As a Customer Success Executive, you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement
• Our technology is what they see every day; you’re the person they turn to when they need more. And you’re damn good at it
• Happy customers mean they’re getting good value from our product. You’ll ensure that customers know how to use the platform and are making use of our extensive and innovative list of features
• You’ll respond to customer inquiries so well that they’ll be sending you flowers next Valentine's Day
• You’ll be a data warrior, transforming the air cargo rates into our format and uploading them into the system so that the WebCargo magic can happen
• You’ll also identify upsell opportunities and pass them on to the sales team
• We’re changing air cargo but it’s not easy for everyone to change with it. You’ll help motivate customers to transact through the WebCargo system. If it takes sending roses and boxes of chocolate, we’ll do that too
• Like WeightWatchers, you’ll track everything, keeping the CRM up to date