Customer Success Executive, Webcargo
French Speaker
+ Participation in the Long-Term Incentive Plan (LTIP) of the Freightos Group.
Freight platform
Be an early applicant
Freight platform
101-200 employees
Be an early applicant
+ Participation in the Long-Term Incentive Plan (LTIP) of the Freightos Group.
101-200 employees
Company mission
To make cargo booking as easy as booking passenger travel.
Role
Who you are
- Fluency in French is required to communicate with French-speaking customers
- Oh Romeo...you don’t need to be Shakespeare but a high level of English is required to manage clients worldwide
- Think international
- Very precise and detail-oriented. You’re the kind of person who loves finding typos in restaurant menus
- Customer-oriented with excellent communication skills
- High level of Excel
- An autonomous person that can learn fast
- Team player
- Capable of adapting to a fast-changing environment
Desirable
- Bachelor’s degree
- Knowledge of the Cargo Freight industry
- Other languages will be a plus
What the job involves
- As a Customer Success Executive, you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement
- Our technology is what they see every day; you’re the person they turn to when they need more. And you’re damn good at it
- Happy customers mean they’re getting good value from our product. You’ll ensure that customers know how to use the platform and are making use of our extensive and innovative list of features
- You’ll respond to customer inquiries so well that they’ll be sending you flowers next Valentine's Day
- You’ll be a data warrior, transforming the air cargo rates into our format and uploading them into the system so that the WebCargo magic can happen
- You’ll also identify upsell opportunities and pass them on to the sales team
- We’re changing air cargo but it’s not easy for everyone to change with it. You’ll help motivate customers to transact through the WebCargo system. If it takes sending roses and boxes of chocolate, we’ll do that too
- Like WeightWatchers, you’ll track everything, keeping the CRM up to date
Our take
Whilst purchasing a plane ticket online is an easy transaction, booking freight shipments on that very same plane remains a time-consuming, complex task. To remedy this, Spanish-founded WebCargo (which is owned by Freightos) offers a platform with various cargo booking solutions.
Currently deployed by upwards of 10,000 forwarders, the platform supports the pricing and booking of cargo across over 40 airlines. WebCargo continues to bolster its offering, for example with its launch of a feature which enables digital interlining (where one airline sells services to a customer that are provided by another airline).
It is clear that WebCargo is committed to enhancing the value it brings to its clients, that include Panalpina, Hellmann and IAG Cargo. Recently, the company secured a partnership with Wideroe, the largest Nordic airline, and has also collaborated with Chapman Freeborn, a leading aircraft charter company, to bring additional global capacity from their global charter business to its platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Company benefits
- Build something that changes the world
- ESOP packages
- Friendly, get ship done environment
- Work alongside outstanding talents
- Team building events (that don't suck)
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Manuel Galindo
(CRO (Freightos))Was CEO of the company until 2023. Previously founded Dreaming Webs Corporation, and is a Board Member for The International Air Cargo Association.
Salary benchmarks
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