Senior Office Coordinator, Klaviyo

• We’re looking for someone who is experienced in maintaining an effective and efficient office working environment, genuinely enjoys working with diverse people, and is passionate about creating a welcoming and collaborative environment for both employees and visitors
• 2-4+ years of office, facilities, or related experience
• Monday-Friday in-office attendance required, ~8:30-5pm PST with flexibility around onsite events
• Ability to prioritize workload, follow through, and complete tasks in a timely manner
• Strong organization and planning skills
• Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others
• Customer service oriented; outgoing and personable; polished approach with internal and external clients
• Ability to work in a fast-paced environment with changing needs and requirements
• Strong attention to detail, can learn quickly and understand big picture concepts
• Ability to lift >20lbs

Desirable

• Klaviyo is seeking an Sr. Office Coordinator to join our Global Real Estate Ops team
• This highly impactful role will be part of the Finance organisation, report directly to the Manager of Office Operations and Facilities, and will work cross-functionally with Global IT, People Operations, Marketing, Internal Comms, Employee Experience and and with the Snr Community Manager
• This person will have the opportunity to join us on our mission to enable Klaviyos to thrive, to contribute to a uniquely special culture, and to make the company the place where the best-of-the-best come to work
• Manage the day to day operations of our San Francisco Hub
• Field daily inquiries by employees in the San Francisco Hub on questions and issues
• Monitor Office Operations support ticket queue and resolve questions with comprehensive answers
• Assist Global IT team with on-the-ground support for maintenance of Klaviyo provided technology such as computer monitors, conference room systems, and technology accessories
• Work with and act as a primary contact for the Property Management team. Handle suite related needs and maintenance
• Responsible for enforcing and suggesting updates to office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, ADA/OSHA compliance, etc.)
• Greet and register office vendors and visitors
• Assist in facilitating the future of work plan for the San Francisco Hub
• Utilize space management software, OfficeSpace, to assist with space management and helping Klaviyos find meeting spaces
• Assist in facilitating meetings/events coordination with the Employee Experience team and other internal stakeholders
• Assist in maintaining the overall appearance, organization, and cleanliness of the San Francisco Hub. Performing daily walkthroughs to ensure workstations, conference rooms and public spaces are clean and presentable
• Restock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, technology accessories, etc
• Oversee recurring office service vendors
• Assist the New Hire Onboarding team by providing a seamless integration into the San Francisco Hub by ensuring access cards, instructions and training rooms are set up
• Assist to manage office access for Klaviyo employees/new hires by creating, replacing and terminating access cards
• Assist in facilitating in-office food and beverage programs
• Assist in monitoring office utilization
• Assist with interoffice moves
• Be an ambassador of company culture and values. Be approachable, reliable and energetic
• Assist with additional special projects, as required