Application Support Analyst, Checkout.com
French Speaking
€55-70k
3+ days a week in office
To enable businesses and their communities to thrive in the digital economy.
Job no longer available
To enable businesses and their communities to thrive in the digital economy.
1001+ employees
Job no longer available
€55-70k
3+ days a week in office
1001+ employees
Company mission
To enable businesses and their communities to thrive in the digital economy.
Role
Who you are
- Mandatory requirement to speak French fluently
- 2+ years of experience in a product focused technical support role
- Strong SQL experience, including querying and investigating data
- Experience working with APIs
- Incident management and process understanding
- Experience of software development concepts, lifecycle and technologies
- Experience of working within Agile environments, managing multiple products at one time
- Ability to work in a complex domain and a fast-moving technical environment
- Exposure to Continuous Integration and Deployment workflows
- Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
- Education and learning in Computer/Information technologies or equivalent
- AWS experience or exposure is beneficial
- Experience working within a microservices architecture/distributed architecture
- Finance/payments experience is beneficial
What the job involves
- We're looking for self-motivated teammates with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for Checkout.com's payments product stack
- As an Application Support colleague in our Level 2 Merchant Care team, you'll be using the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by our merchants with care, accuracy, patience and empathy across different channels such as email, phone or chat
- Work with Engineering and Product teams where necessary to escalate and resolve issues
- Prioritize and manage cases, documenting troubleshooting activity in a case management system
- Build technical domain expertise for Checkout.com's products and operate as part of a diverse and international team
- Document your knowledge for the team by creating help articles for our internal knowledgebase
- Manage your time effectively as workload and priorities change through the day
- Proactively identify where an issue may need additional help or escalation
- Gain a deep understanding of our product line processes by attending training, self-paced learning and practising and investigating things for yourself
- Build technical domain expertise
- Understand and adopt processes and give ideas where these could be improved
Our take
The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com are building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. They've secured a steady stream of funding from top investors like Tiger Global Management, and are the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.
They focus on large merchants and try to make their product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for them to generate revenue.
Checkout.com have high quality proprietary technology (their platform has been designed from the outset so they can easily deliver incremental services as they expand their offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
37% female employees
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"DEIB is where Checkout.com takes it to the next level. This company is excellent at building a sense of belonging and celebrating people from all..."
Funding (last 2 of 4 rounds)
Jan 2022
$1bn
SERIES D
Jan 2021
$450m
SERIES C
Total funding: $1.8bn
Company benefits
- Additional day off on your birthday
- Learning scheme: 2 x Learning Days per year, financial support for external courses
- Internal employee communities and social clubs
- Employee-led community outreach, payroll giving and 2 x volunteering days
- Private comprehensive health insurance via BUPA (Medical history disregarded)
- 24 days holiday (plus bank holidays)
- Great Place to Work accredited in the UK and USA
- We proudly provide stock options to our high performing employees under our equity program
- Global Employee Assistance Programme (EAP)
- Family Forming financial support in partnership with Carrot
- Leadership Development Training
- Eat well with our co-paid daily meal card (FR)
- We contribute towards your monthly public transport subscription (FR)
- We provide "M" membership at Urban Sports Club (GER)
- We'll assist with your internet costs (GER)
- Contributions towards lunch costs with Lunchit (GER)
- Access to Statutory Health Insurance (GER)
- Private medical insurance coverage under the Multicare 3 scheme (PT)
Company values
- Aspire
- Excel
- Unite
Company HQ
London, UK
Articles
Leadership
Guillaume Pousaz
(CEO)Previously founded NetMerchant, which sold European currencies to US merchants. Background in mathematical engineering.
People progressing
First joined as a Software Engineer, was promoted to Senior Software Engineer after 1.5 years and was then promoted to Engineering Lead 6 months later. Ignas is now a Senior Engineering Manager.
Betty joined in late 2019 as a Product Analyst. After just 8 months Betty was promoted to a Product Manager, before becoming a Senior Product Manager just 10 months later.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Checkout.com
- Our IT Infrastructure Engineer, Sheryl Lingachetti, spoke to Zoë Schulz from myGwork - LGBTQ+ professionals & allies about trans rights in Mauritius, allyship and the support she has found in her workplace community 🏳️⚧️👇 https://www.attitude.co.uk/life/business/it-engineer-sheryl-on-coming-out-at-work-support-improves-productivity-for-everyone-442696/
- CTRL-ALT-CONNECT is Tech's latest community 🔥 We've partnered with our friends at Wise to create an inclusive community for people in tech to connect over conversation, networking and drinks. Last week we hosted our first panel discussion in our London office, which centred on the topic of Growth. https://www.linkedin.com/posts/checkout_tech-community-activity-7071841326060720129-qDOt?utm_source=share&utm_medium=member_desktop
- Our Pride Community provides a safe and welcoming space for our LGBTQIA+ colleagues and allies to connect, learn, and advocate for change. https://www.linkedin.com/posts/checkout_lifeatcheckout-activity-7074738991102611457-u7v5?utm_source=share&utm_medium=member_desktop
- Our Pride Community spoke with Adel Naamneh, VP of Solutions Engineering to learn about their experiences of being a member of LGBTQIA+ community and the importance of having corporate responsibility on hiring a diverse work force: https://www.youtube.com/watch?v=k0e9WUmNdVk&t=561s
- Read an interview hosted by The Black Young Professionals Network with the leaders of our Black Community: https://byp-network.com/news/314821
- Read more about the 'FinTech for all' charter, of which we were a founding signatory. The charter aims to create a speak up culture across FinTech, eliminating harassment and bullying: https://fintech.inchorus.org/
- Read this inspiring interview hosted by SheCanCode and one of our female QA Engineers: https://shecancode.io/blog/victoria-santiago-qa-engineer
- Our Principal Product Manager Yasmin, also sat down with SheCanCode on two inspiring articles: https://shecancode.io/blog/meet-yasmin-christie-checkout-principal-product-manager-an-inspirational-tech-career-journey and https://shecancode.io/blog/14-pieces-of-practical-product-management-guidance-from-checkout-part-2
- Plus, our Senior Engineering Manager Marina tells her story with SheCanCode: https://www.shecancode.io/blog/how-to-get-the-best-from-your-team-and-your-own-career-from-one-of-checkouts-engineering-leads
- And finally, our Graduates share some insights too: https://www.shecancode.io/blog/grad-programme-insider-tips-from-checkout
- Find out more information at our Diversity and Inclusion webpage: https://www.checkout.com/diversity-and-inclusion
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