Senior IT Support Engineer, VideaHealth

• If you enjoy building reliable, scalable systems and helping people work more effectively in a fast-moving environment, we'd love to hear from you
• 5+ years of experience in an IT or systems administration role, ideally at a startup or high-growth environment
• Hands-on experience with macOS and/or Windows endpoint management and modern MDM platform
• Strong understanding of network fundamentals (Wi-Fi, TCP/IP, DNS, DHCP, VLANs, VPNs)
• Experience managing SaaS provisioning, particularly with Google Workspace
• Familiarity with A/V systems and conference room technology (Zoom Rooms, PA Systems, Microphones, Google Meet hardware, etc.)
• A proactive approach to identifying and resolving issues
• Strong communication skills and the ability to explain technical concepts to non-technical colleagues
• Organized and thoughtful about documentation and process

Desirable

• We're a 100-person startup on a fast growth trajectory and we're looking for an experienced IT professional to help us scale to 200 and beyond
• This is a hands-on individual contributor role where you'll own and evolve our IT infrastructure end-to-end: from the network under our feet to the SaaS tools our teams rely on every day. You'll be a trusted partner to our Engineering and Operations teams and help ensure our systems scale reliably as we grow
• Own and maintain our office Wi-Fi networks, ensuring reliable, secure, and high-performance connectivity across all spaces
• Monitor network health, troubleshoot issues proactively, and plan for capacity as headcount grows
• Manage VPN, firewall configurations, and network segmentation in collaboration with Security and Engineering teams
• Manage the full lifecycle of company laptops (Mac and/or PC): procurement, imaging, configuration, deployment, and retirement
• Administer our MDM platform (Mosyle) to enforce device policies and maintain compliance
• Maintain hardware inventory and ensure equipment is always ready for new hires
• Own the setup, maintenance, and reliability of conference rooms and A/V equipment
• Help troubleshoot video conferencing tools (Zoom, Google Meet, etc.) to ensure a smooth hybrid meeting experience
• Evaluate and implement improvements to our meeting room technology as we expand
• Manage user provisioning and deprovisioning across our SaaS stack (Google Workspace, Slack, Zoom, and others)
• Partner with HR and Operations to build and maintain efficient onboarding and offboarding process
• Own identity and directory management through Google Workspace while maintaining least-privilege access
• Partner with Engineering on infrastructure areas such as networking, security tooling, and developer tooling
• Work with Operations to ensure IT readiness for new hires, office changes, and company events
• Document systems, processes and runbooks so knowledge is accessible and shared
• High ownership and visibility as the company grows
• Work alongside a collaborative Engineering and Operations team
• Opportunity to build and improve IT systems, not just maintain them