Senior Product Manager, Arcadia
Processing
$160-230k
More information about location
Climate software & data company
Be an early applicant
Climate software & data company
1001+ employees
Be an early applicant
$160-230k
More information about location
1001+ employees
Company mission
To stop climate change and break the fossil fuel monopoly by making clean energy simple and accessible for all.
Role
Who you are
- Service + Technology Product Management: Proven experience owning products where the “system” includes both software and a human service operation — comfortable being accountable for a service delivery model, not just a software roadmap
- Service Labor Optimization: Track record of redesigning labor-intensive, service-heavy workflows (manual data entry, exception queues, offshore/BPO operations) into automated or AI-assisted processes, with measurable cost-per-unit improvement
- AI & Agentic Product Experience: Hands-on experience shipping AI-powered document processing, extraction, or agentic automation features into production
- Legacy Modernization: Experience modernizing or migrating workflows off legacy or acquired systems while maintaining operational continuity for live customers
- Margin & Pricing Fluency: Comfortable building business cases that connect automation and unit economics to gross margin and go-to-market pricing decisions
- Domain Familiarity: Experience with document/data extraction, validation logic, or high-volume back-office and transaction processing (utility billing or invoice processing a plus)
- Experience: 6+ years of product management experience, including experience managing products with an embedded service or operations component
Desirable
- Experience integrating or modernizing service operations gained through M&A (e.g., legacy platforms, outsourced processing vendors)
- Background in utility billing, invoice processing, or high-volume transaction environments
What the job involves
- We're looking for a product leader who is equally fluent in-service operations and technology product management to own Processing. You will define and execute the roadmap that normalizes and validates bill data at scale, and — critically — you will lead the transformation of a labor-intensive, legacy processing ecosystem into an AI- and automation-first operation. Understanding customer needs and market competition informs the roadmap to win in this market
- This means owning service labor optimization as a first-class product problem: understanding where manual bill entry, credential handling, and exception review consume cost and introduce error, and systematically replacing that labor with AI extraction, agentic automation, and modern tooling. The outcome is a lower cost per bill processed, healthier margins, and pricing that lets Arcadia go to market more competitively
- Processing Product & Service Roadmap
- Bill Data Normalization & Validation: Own the roadmap for normalizing and validating raw bill data delivered by Plug into clean, structured payables, partnering with the data platform team on upstream data-quality feedback loops
- Service Labor Optimization: Partner with Operations leadership overseeing tariff analysts, manual bill entry, and credential handling teams to map today's most labor-intensive workflows, quantify their cost and error rates, and prioritize which to automate first
- AI & Agentic Automation: Define and drive adoption of AI-powered extraction, document processing, and agentic automation across a legacy, service-heavy ecosystem — reducing dependence on manual review while holding or improving accuracy
- Tolerancing & Exception Handling: Own the roadmap for provider-specific tolerancing rules and exception-handling logic that shrink the volume of bills routed to manual review
- Margin & Pricing Strategy: Build the business case connecting automation investment to cost-per-bill-processed improvement and translate margin gains into more competitive list pricing and packaging for go-to-market
- Legacy System Modernization: Plan and sequence the migration of processing workflows off legacy and acquired systems onto modern, automation-first tooling — without disrupting live customer operations
- Cross-Functional Partnership
- Payments Alignment: Ensure Processing reliably generates clean payables that feed Payments— every downstream payment depends on the quality of Processing's output
- Retention Protection: Identify and close data quality gaps and processing errors before they become churn events
- Roadmap Execution: Maintain a prioritized, initiative-aligned roadmap with clear epics, due dates, and OKR traceability; represent Processing in cross-functional planning with Commercial, Operations, and R&D
Our take
Arcadia believes that without access to clear and actionable consumer data, companies’ climate plans are likely to prove fruitless. Fortunately, data is something Arcadia has an abundance of, with access to 95% of US utility accounts.
The company actually started with a B2C model, matching residents with suitable renewable energy sources based on their utility bill data, then shifted into community solar projects. Now armed with a high volume of consensually-shared customer data, Arcadia’s B2B API platform, Arc, allows companies to access its datasets in order to optimize their offerings.
The platform is used by companies such as electric vehicle charging network EVgo, Ford, Oracle, and Airbnb. Its popularity and growth potential have helped Arcadia win major investment, which continues to support the further development of its products and help to accelerate its community solar business.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2024
$50m
LATE VC
Dec 2022
$125m
LATE VC
Total funding: $561m
Company benefits
- Remote first culture: Work anywhere in the US as long as you have a reliable internet connection.
- Flexible PTO: No accrued hours and no limit on the number of vacation days employees can take each year.
- Medical, dental, and vision: 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents. Transparency in coverage.
- Company-wide holidays: 15 annual company-wide holidays including a week long "summer break".
- Weekly "flex time": No internal meetings on Tuesdays and Friday afternoons.
- Paid leave: 12 weeks paid parental leave for all parents, 10 days sick leave, up to 4 weeks bereavement leave.
- Additional time off: 2 volunteer days off, 2 professional development days off.
Company HQ
Downtown, Washington, DC
Leadership
Kiran Bhatraju
(CEO & Founder)Former Legislative Assistant for the US House of Representatives, and former Truman National Security Project Fellow. Board Member at AppHarvest and member of the World Wildlife Fund National Council. Founded and was Director of Business Development at Energy company American Efficient from 2010 to 2014.
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