Principal Product Manager, Twilio

Enterprise Commerce Platform

$171.1-251.6k

Salary varies depending on location

SQL

AWS

Tableau

Amplitude

Snowflake

Mixpanel

Expert level

Remote from US

More information about location

Cloud communications software

Posted today

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Posted today

$171.1-251.6k

Salary varies depending on location

SQL

AWS

Tableau

Amplitude

Snowflake

Mixpanel

Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

We seek an entrepreneurial leader passionate about solving technical scaling challenges at the intersection of traditional enterprise systems and next-generation technology
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
10+ Years of Product Leadership: A proven track record of managing high-impact products within SaaS, PaaS, FinTech, or developer platform ecosystems
Entrepreneurial Mindset & Strategic Acumen: A self-starter attitude with a deep understanding of how large B2B organizations, GTM teams, and complex, multi-year enterprise sales cycles operate
Consumption Billing: Familiarity with modern lare scale consumption billing infrastructure, enterprise payment and billing management
Strong Technical Chops: The ability to go deep with engineering teams. You are comfortable discussing architectural trade-offs regarding APIs, scalability, and highly distributed ledger systems
Mastery of Cross-Functional Communication: Exceptional storytelling skills, with a knack for aligning internal executives, legal/compliance teams, sales orgs, and external enterprise stakeholders

Desirable

Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience
Domain Experience: Prior experience building monetization, billing, pricing engines for top-tier platforms (e.g., AWS, Stripe, Snowflake)
Technical Skills: Proficiency with SQL/analytics tools (Amplitude, Mixpanel, Tableau), agile delivery frameworks, and a track record of driving cross-functional alignment in remote-first cultures

What the job involves

This position is needed to bridge complex, multi-year enterprise deal structures with seamless, institutional-grade product usage experiences
Ou will empower global sales teams by architecting intuitive commercial frameworks and building secure infrastructure for large corporate clients to manage financial assets and usage across Twilio
Product Strategy & Vision: Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements
Governance & Security Infrastructure: Design robust, multi-user approval workflows, role-based privileges, and integrate institutional-grade security models
API & Developer Experience: Champion the developer journey and experiences.
Compliance & Treasury Integration: Collaborate with legal, compliance, and engineering teams to ensure the platform meets global regulatory payment and consumption billing standards

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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