Onsite Support Engineer, Advania UK
2nd Line
£32-40k
Cloud hosting services
Job no longer available
Cloud hosting services
1001+ employees
Job no longer available
£32-40k
1001+ employees
Company mission
To empower people to create sustainable value with the clever use of technology.
Role
Who you are
- You’re an experienced 2nd Line Onsite Support Engineer residing in the UK. You’ve been in this type of role previously providing deskside/drop-in/onsite support and have developed strong analytical and technical skills and have hands on experience in IT industry
- This means working with latest technologies and supporting users is something you’ll look forward to
- These are some of your areas of expertise and where you will be able to showcase your IT skills:
- Microsoft Exchange
- Active Directory
- Cloud (Azure, AWS or Google cloud)
- SCCM
- Office 365
- Mobile Device Management
- Intune
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix ( XenApp/XenDesktop)
- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
- SharePoint 2010/2013
What the job involves
- Taking ownership and managing tickets through resolution or escalation is something you know all too well. You’ve got a great idea of meeting your SLAs (“Service Level Agreements”) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints
- With a customer focused attitude, taking ownership of your tickets, you’re constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary
- Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we’re happy to be able to provide this for you
- You’re an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services
- With your great customer relations skills, you’ll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You’ll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time
Application process
- Contact: Alexandra Binatti
Salary benchmarks
Our take
Advania’s belief that “IT is a people business” has helped it consolidate a large market across Europe. Its IT outsourcing, infrastructure and integration services help companies, mainly SMEs, get the most out of the technology they use.
Advania’s solutions for IT management and tech integration offer companies a frictionless path towards digitalisation and efficiency. Its consultancy services help to accelerate the productivity of public and private companies, all through a people-first ethos. It's this ethos that sets Advania out from the crowded IT outsourcing market.
Though it has stiff competition, the company’s growth across Europe speaks for itself. In 2024, it purchased Servium, a UK-based managed services and IT procurement optimisation company. This move bolstered Advania’s position in the UK market and strengthened its product suite.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
City of London, London, UK
Leadership
Mikael Noaksson
(Co-Founder & Group Board Member)Former COO then Group CEO of the company. Previously National Manager at Kerfi, IT Manager at Virtus and was a Sales Manager at OnSite DataService.
Henrik Foyn-Laukvik
(Group Chief M&A Officer)Previously Board Member at Content+Cloud, Senior M&A Manager at Mercell Group, VP of Investment Banking at Bryan, Garnier & Co and was a Management Consultant at Accenture.
Herge Store
(Group CEO)Also a Boardmember at Posten Bring AS and VP at IKT-Norge. Previously Board Member at Electronic Chart Centre AS and was Administrative Director at Visolit.
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