Associate Account Manager, Expedia Group

Small & Medium Business

$69-96.5k

Employees in this role have the potential to increase their pay up to $110,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role

Tableau

Salesforce

Junior and Mid level

Austin

Online travel shopping company

Job no longer available

Online travel shopping company

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Job no longer available

$69-96.5k

Employees in this role have the potential to increase their pay up to $110,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role

Tableau

Salesforce

Junior and Mid level

Austin

1001+ employees

B2CHospitalityB2BTravelMarketplaceTransportFlightseCommerce

Company mission

Expedia's mission is to power global travel for everyone, everywhere.

Job

Company

Role

Who you are

Bachelor’s or Master's Degree in a related field; or equivalent professional work experience
2 to 4 years of sales, client services, or account management experience
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms
An affinity for action and self-initiative
Strong client communication skills (both verbal and written)
Superb organization and time management skills, self-discipline
A results-focused and metrics-driven mindset
Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others

What the job involves

The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts
Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace
You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts
Driven and focused, you are a taskmaster who loves working with people
You are diligent, thorough and can break down technical concepts with ease
You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform
This is a high-volume outbound call-based role and you will use your persuasion skills to drive Host behavior on the site
The goal is to gain maximum Host success while providing a quality Traveler experience
Consistently exceed the mark on metrics (strategic objectives set by leadership)
Establish performance goals with partners, develop action plans, secure commitment for adoption/usage
Optimize content, rate, and availability to maximize booking conversion
Manage a large volume of clients through multiple consultations daily
Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
Pitch additional relevant products to existing customers or prospects
May include (up to 20%) travel for in person consultations

Our take

Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.

Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.

What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (3.9)

Company

Company benefits

Leisure Travel Reimbursement
Travel Discounts
Family & Friends Discount
Employee Assistance Program
Wellness Reimbursement
Global Service Awards
Business Travel Medical Insurance
Matching Gifts
Expert Medical Opinion
New Parent Benefit
Employee Stock Purchase Plan
401K Plan
Health Insurance
Dental Insurance
Flexible Spending Account (FSA)
Vision Insurance
Health Savings Account (HSA)
Life Insurance

Company HQ

Interbay, Seattle, WA

Leadership

Peter M. Kern

(CEO, not founder)

Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.

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