Sales Operations Manager, Papernest
2-3 days a week in office
Subscription and utility bill management platform
Be an early applicant
Subscription and utility bill management platform
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
Papernest's mission is to make contract and utility management simple for everyone.
Role
Who you are
- Strong experience in Operations
- Proven experience in leading and scaling high-performing teams (from junior to senior profiles)
- Ability to motivate, challenge, and develop people while fostering a culture of excellence
- Curiosity and a desire to learn, especially in the areas of data and technology
- Be hands-on with tech and proficiency in data analytics and automation
- Knowledge of papernest stack: Salesforce, BigQuery, Looker Studio, GitHub, MAKE, Zapier is a plus
- Knowledge of one or several programming languages: SQL, JSON, Python, Java, HTML is a plus
- Data-driven mindset: ability to analyze complex problems, define solutions, and execute action plans
- Ownership & autonomy: ability to manage multiple projects in a fast-paced environment
- Proactive & hands-on: you’re not afraid to dive into daily tasks and tackle operational challenges
- Excellent ability to coordinate cross-functional teams and external partners
- Strong stakeholder management and ability to influence at all levels
- Fluent in English, French, and Spanish (Italian is a plus)
What the job involves
- As the Sales Operations Manager, you will play a pivotal role in shaping papernest’s growth by optimizing sales processes, tools, and strategies across multiple markets (France, Spain, Italy)
- This role is both strategic and hands-on, requiring you to lead a high-performing team, drive operational excellence, and ensure our sales infrastructure is scalable, efficient, and data-driven
- You will manage an international Sales Ops team of +10 sales ops professionals with permanent contracts, VIEs, and interns based in the Barcelona office. If you love building, optimizing, and leading with impact, this role is for you!
- Define and execute the team strategy, roadmap, and objectives to align with company OKRs
- Mentor and develop the team with a high-performance culture through coaching, support and structured career progression
- Own HR processes: hiring, performance management, salary reviews, and career growth
- Act as the final decision-maker on complex operational and technical issues
- Guide and empower the Sales Operations team to enhance sales efficiency: improve processing time, quality, conversion rates, and cross-sell opportunities
- Oversee and coordinate all key sales processes and technical infrastructure with the team, ensuring seamless API integrations, data flows, and automation
- Own incident resolution: support the sales team by solving day-to-day operational and technical challenges
- Drive change management efforts by leading the team in implementing new tools, processes, and provider integrations, with structured documentation, training, and testing
- Foster a culture of continuous improvement, guiding the team to simplify and automate workflows using lean practices, no-code tools, and technical integrations (Salesforce Flows, MAKE, Zapier, etc.)
- Encourage collaboration and alignment between Sales Operations and cross-functional teams (Operations, Product & Tech, Training, Quality, Sales, external providers)
- Ensure scalability and sustainability, leading the team in designing future-proof sales processes that support business growth
- Monitor and improve KPIs: own Sales Operations reporting and implement action plans to exceed OKRs
- Conduct deep-dive data analysis (mastering SQL and Looker Studio) to identify bottlenecks and optimize processes
- Improve contract tracking: ensure smooth execution from initiation to invoicing
- Push the team to achieve excellence with strong routines and high standards providing coaching, methodology and fostering a culture of performance and accountability
Application process
- Intro call with the TA team
- Interview with Jean Baptiste, Head of Sales Enablement (your N+1)
- Business case to showcase your problem-solving and strategic thinking
- Final interview with Olivier, COO (your N+2)
- Team fit interview with members of the Sales Operations Team
Our take
Papernest helps customers manage their utility bills and subscriptions via its online platform. It predominantly focuses on streamlining the administration involved in moving house, like changing or cancelling water bills and gym registrations, with an additional service that works like a more conventional price comparison site for utilities like internet and gas. It is providing a much-needed service in what's proven to be an interestingly narrow and non-competitive niche.
The company so far has been partnering with real estate agency referrals to bring new customers on board. So the boom in people changing homes over the last few years is likely to have played strongly in Papernest’s favour. It has leveraged a strategic partnership with open banking firm Tink, using the company’s broader European coverage to springboard into more geographies.
Papernest seems something of a rare find: a solution that neatly resolves a large and material problem, that’s proven hugely popular, and yet that hasn’t inspired a flurry of would-be competitors. With the housing market still relatively hot, and mid-term moves inspired by the growing digital-nomad lifestyle still on the rise, Papernest seem to be in a rosy position. If it gets too rosy though, it may have to watch its back.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
Oct 2017
$11.1m
SERIES A
Total funding: $11.1m
Company benefits
- Incredible offices in Barcelona, in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
- Remote working possible 1 day per week (including Monday and Friday)
- Unlimited free coffee and tea!
- Self-service snacks and other delicacies
- Choose between Mac and PC, we take care of the rest 💻
- Paperparty every month to decompress 🎉
- Breakfast offered every Thursday 😋💪
- Great professional challenges
- Brilliant colleagues among whom to grow
- Ambitious development prospects / internal mobility
- Career support programs
- An great international atmosphere
- Regular team training
- Regular events and team building
Company HQ
Pont-de-Flandre, Paris, France
Leadership
Previously an Associate at McKinsey & Company, alongside teaching case-cracking analysis at HEC Paris.
Benoît Fabre
(Managing Director)Previously co-founded Visit1Museum, before moving on to consult with Advancy.
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