Technical Customer Success Manager, Cloudinary
Cloud-based image & video management
Posted today
Cloud-based image & video management
201-500 employees
Posted today
201-500 employees
Company mission
To empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.
Role
Who you are
- 2+ years experience as a Customer Success Manager, Scaled CSM, or Digital CS in a SaaS company
- Experience with a technical SaaS product, with experience in web/mobile environments, APIs, and cloud-based technologies as a plus
- Strong communication skills, with ability to engage customers effectively through digital and scalable programs
- Highly organized, self-driven, and results-oriented with the ability to manage multiple customers simultaneously
- A data-driven mindset, leveraging customer insights and segmentation to optimize engagement strategies
- Minimal travel required (up to 10%, as needed)
What the job involves
- We are looking for a Technical CSM, you’ll help customers succeed by leveraging automation, data, and digital engagement
- You’ll provide technical guidance, proactively drive adoption, and identify expansion opportunities—all at scale
- Plus, you’ll collaborate with internal teams to ensure customer feedback shapes our product and strategy
- Manage the customer lifecycle at scale, ensuring a seamless transition from adoption through adoption and maturity through automated and well-timed personal engagement, in conjunction with other Scaled team members
- Leverage automation, digital programs, and data-driven insights to ensure customers achieve their desired business outcomes and goals
- Act as a trusted advisor by developing scalable content that aligns customer needs with our solutions
- Provide technical guidance at scale, helping developers, product managers, and system architects around best practices on how to use our image and video platform
- Proactively drive adoption by monitoring customer usage trends and deploying automated interventions to maximize value realization
- Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support and sales strategies
- Track customer health using analytics and segmentation, identifying risks early and implementing proactive mitigation strategies
- Identify expansion and upsell opportunities through scaled motions, in collaboration with sales to drive revenue growth
Our take
As companies increasingly rely on their online presence, it is more important than ever for them to understand how their visuals affect engagement with audiences. That's where Cloudinary comes in, providing thousands of customers with the means to manage images and videos for websites and apps.
With video now being one of the most effective formats to influence purchasing decisions, it is clear that the company has bet on a trend which is set to continue well into the future. This forward thinking has enabled the company to secure large clients such as Forbes and Ted Baker.
Cloudinary's future success will depend on its ability to keep offering cutting-edge services. It is heading in the right direction, with the addition of shoppable videos and the launch of FinalTouch, its AI-powered platform that creates multiple unique product scenes from a single product shot.
Freddie
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Company HQ
Santa Clara, CA
Articles
Leadership
Itai Lahan
(Co-Founder & CEO)Also co-founded Newsodrome, a platform which delivers news in users' areas of interest.
Tal Lev-Ami
(Co-Founder & CTO)Co-founded Newsodrome with Itai. Also co-founded Ndivi, a software development outsourcing provider.
Nadav Soferman
(Co-Founder & CPO)Previously an independent R&D consultant.
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