Technical Support Engineer, Curri

• Comfortable on both Mac and Windows without needing to look things up for routine issues -- you can diagnose, fix, and explain what happened in plain language
• Google Workspace experience that goes beyond basic use: you have actually managed users, groups, shared drives, or mail settings in an admin context
• A customer service instinct that shows up without being asked -- you follow up, you communicate clearly with non-technical employees, and you turn frustrated users into relieved ones
• Reliable and punctual in a way that matters when you are the only IT person at HQ -- people are counting on you to be there and to respond
• Networking fundamentals solid enough to troubleshoot connectivity issues, interpret what you are seeing, and know when to escalate

Desirable

• Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company's Ventura, CA headquarters
• Right now, HQ employees depend on remote IT support for the day-to-day issues that really need someone in the room -- conference room fires, network gremlins, hardware swaps, and everything in between
• In this role, you will be that person: the one employees count on when something breaks, and the one who makes things better before they do
• Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments from first contact through resolution
• Manage and maintain HQ network infrastructure, including Wi-Fi access points (Ubiquiti/UniFi preferred), connectivity triage, and escalation when needed
• Keep conference rooms and A/V systems running reliably, handling Google Meet hardware setup, troubleshooting, and the inevitable day-of fires
• Triage and manage incidents end-to-end, maintaining SLAs, keeping staff informed, and closing the loop consistently
• Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning, access management, and basic configuration tasks
• Keep HQ hardware and technology components in good shape, tracking inventory and flagging gaps before they become problems
• What is in it for you?
• Be the go-to IT person at Curri HQ with real ownership across helpdesk, network, A/V, and hardware from day one
• Work directly with the Director of IT and a lean, collaborative tech team, with clear room to grow into systems administration, security, and broader IT initiatives over time
• A high-growth, mission-driven environment where your work has direct and measurable impact