Client Engagement Manager, Navan
$63.8-110k
OTE
+ Target incentive compensation
Travel management company
Job no longer available
Travel management company
1001+ employees
Job no longer available
$63.8-110k
OTE
+ Target incentive compensation
1001+ employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- This position is ideal for someone who is client-focused, process-driven, and thrives in a collaborative, people-first environment
- 4–5 years in a client-facing, onboarding, or customer success role—ideally in events, travel, or professional services
- A people-first mindset with a genuine passion for helping others succeed
- Strong written and verbal communication skills
- Highly organized with the ability to manage multiple moving parts and priorities
- Comfortable working independently in a remote environment
- Familiarity with tools like Salesforce, Cvent, and Google/Microsoft Suites is a plus
- Occasional travel for team meetings or industry events may be required
What the job involves
- We’re looking for a Client Engagement Manager to join our US Events team. This is not a sales role—it’s a high-touch client engagement role focused on creating a smooth, welcoming, and efficient onboarding experience and providing responsive, ongoing support as client needs arise
- As the US Client Engagement Manager, you will be the first point of contact for newly signed clients and a trusted partner throughout the onboarding and early engagement phases. You’ll ensure clients are properly set up for success, feel supported during their journey, and have a clear understanding of our services and how to access them
- Your goal is to provide a seamless client experience, bridging internal teams and client needs with empathy, organization, and professionalism
- Guide new clients through the onboarding process, ensuring a smooth setup and clear expectations
- Act as the main point of contact during onboarding, answering questions and aligning internal teams on client needs
- Coordinate project handovers from Sales to Operations with clarity and attention to detail
- Host client kickoff calls and support documentation efforts to ensure all stakeholders are aligned
- Provide responsive, solution-oriented support for inbound client requests or concerns—especially prior to handoff to the operational delivery team
- Foster trusted client relationships by being approachable, dependable, and proactive
- Troubleshoot issues or escalate to the appropriate internal teams while ensuring the client feels supported
- Stay informed about client history and preferences to maintain continuity across engagements
- Partner closely with Sales, Operations, and Leadership to maintain a cohesive client journey
- Keep CRM and internal systems updated with key onboarding and client engagement milestones
- Participate in team meetings and feedback loops to continuously improve the client experience
- Compliance & Process Adherence
- Follow established procedures and client onboarding frameworks, offering suggestions for improvement where needed
- Support the company’s commitment to compliance and certification standards
Our take
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps, especially in the lead-up to its reported IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Oct 2022
$154m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $1.1bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company HQ
Ventura, Palo Alto, CA
Leadership
Ariel Cohen
(Co-Founder & CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(Co-Founder & CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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