Junior Customer Success Manager, Feedr
£32-39k
OTE
£30-34k
BASE
3 days a week in office (Old Street, Shoreditch)
Healthy, delicious food delivered to the workplace
Be an early applicant
Healthy, delicious food delivered to the workplace
21-100 employees
Be an early applicant
£32-39k
OTE
£30-34k
BASE
3 days a week in office (Old Street, Shoreditch)
21-100 employees
Company mission
To revolutionise corporate catering by delivering innovative, tailored meal solutions that meet the needs of the modern workplace.
Role
Who you are
- Passionate about food and the industry!
- Relevant industry experience - a proven track record managing client relationships and growing accounts in a relevant sector (food, hospitality, or B2B/B2B2C SaaS)
- 1-2 years' work experience in a relevant client-facing role
- A problem solver who thrives under pressure in a fast-paced, collaborative environment
- Excellent communication skills - you'll be connecting with clients constantly and need to be well-spoken and meticulous in your written communications
- Great listening skills and the ability to understand complex customer needs
- A natural curiosity about using data to inform decisions, and comfortable working with metrics like GMV, usage and engagement
- Highly proficient with technology and comfortable sharing product feedback
- Be able to work from the Feedr HQ office in Old Street every Tuesday, Wednesday & Thursday
- Must have the right to work in the UK as we are unable to sponsor visas
Desirable
- Experience in the B2B food, hospitality or SaaS industry is an advantage
- Previous experience in a start-up or fast-scaling business is a bonus
- Experience with HubSpot or other CRM platforms is a plus
What the job involves
- Own a portfolio of smaller Cloud Canteen clients, acting as their primary post-sale point of contact
- Be responsible for retaining and growing your clients' accounts, including leading renewal conversations
- Own client onboarding for your accounts, ensuring successful adoption and early value realisation
- Maintain a consistent engagement cadence, including regular check-ins and service reviews
- Identify early retention risks within your portfolio and take proactive steps to address them
- Spot upsell and cross-sell opportunities within your accounts and work with your manager or Sales to take them forward
- Track account performance metrics - GMV, usage and engagement - and keep HubSpot records accurate and up to date
- Find creative ways to solve your clients' food requirements, building menu plans and vendor recommendations
- Be the point of contact for your clients and provide excellent service when things go wrong
- Work closely with Operations, Catering & Events and Vendor teams to resolve client issues efficiently
- Support client implementation for new accounts, including training and education on the platform
- Share structured client feedback on product, vendor mix and food trends with the relevant teams
Salary benchmarks
Our take
Acknowledging that the B2B food delivery market has fallen way behind B2C in terms of digitisation, Feedr is targeting an estimated £4.7bn contract catering market. Adopting a B2B2C model, Feedr attracts companies to sign up and subsidises the meals their staff order as an additional perk to boost employee well-being. This also forms part of the company’s talent recruitment and retention strategy.
In addition, Feedr differentiates itself by curating a set of tailored menus based on the user’s order history, aiming to elevate the quality of breakfast, lunch and dinner orders. On top of that, the restaurants and caterers Feedr works with are low-impact on the planet and quality-assured by the company.
Feedr started off operating in London, and after being acquired by Berlin company EatFirst, is ready to expand its service to new geographical areas. Though it's working against a crowded B2C market, Feedr is the only B2B2C model food provider, a low-admin, hassle-free alternative for busy companies. And its partnership with EatFirst will no doubt elevate its presence as it looks to expand.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2018
$2.1m
EARLY VC
Jun 2018
$0.8m
SEED
Total funding: $2.8m
Company benefits
- 30 days annual leave
- Salary sacrafice pension scheme
- Remote working budget
- Learning & development budget
- 6 days per year to put toward your professional development
- Volunteer days off
- In office Gym
- Free lunch through our Cloud Canteen platform for every day you’re in the office
- Eyecare vouchers
- Hybrid working policy with two days per week working from home
- Free Tuesday breakfast each week!
- Cycle to Work & tech schemes
- Access to hundreds of discounts and offers on our employee benefits platform
- Salary sacrifice child care
Company values
- Stronger together: We are a team of experts that know our market, and we trust in each other to deliver. We combine our strengths to overcome challenges and achieve extraordinary results
- Driven to make a difference: We share a passion to make a difference. We care deeply about the value we create. We ensure that every effort contributes to shared success
- Do the right thing: We’re guided by our responsibility towards our clients, partners and to each other. We do the right thing, even when no one is looking
Company HQ
Old Street, London, UK
Leadership
Katie Fenton
(CEO)With an extensive background in hospitality, Katie is CEO of Feedr, leading the business across commercial, operations, finance, marketing and people.
Josh Coxon Kelly
(Chief Operating Officer)Josh is Feedr's COO, responsible for operations across catering growth, logistics, customer service and vendor partnerships.
Share this job
View 1 more job at Feedr