Front Office Service Engineer, Lloyds
Markets, 12 Month Fixed Term Contract
£51.8-57.5k
+ Share schemes including free shares + Annual bonus award, subject to Group performance
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£51.8-57.5k
+ Share schemes including free shares + Annual bonus award, subject to Group performance
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You'll be able to demonstrate deep technical expertise, ability to work independently and to mentor junior team members
- Working as a specialist within the team, you're expected to provide a first class incident and problem resolution service and as such Front Office Trading support experience is a requirement
- Track record of providing high quality application support across multiple applications
- Ability to learn new systems, technical and business concepts quickly, sharing knowledge with others
- Excellent oral and written communication skills, ability to collaborate with a wide range of stakeholders
- Experience with tools such as, Prometheus, Grafana, Ansible, Splunk, Dynatrace, Kafka
Desirable
- Interest in agile methods, Dev Ops, collaborative working and continuous improvement
- Experience of the Software Development Lifecycle
- Knowledge of ITIL and processes such as Incident, Problem and Event Management
- Financial Markets knowledge, experience of supporting Fixed Income or FX trading applications
- Experience of scripting, automation, and monitoring
What the job involves
- As a Service Specialist in Markets Sales and Trading, you'll be the go-to expert for complex service issues and escalations
- They lead training sessions, contribute to service strategy, and manage high-priority service issues
- This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality
- Working as a specialist within the team, you’ll be working with a wide range of teams to provide a first-class incident and problem resolution service in the highly demanding Front Office Trading support area
- The role includes responsibility for day-to-day incident resolution as well as addressing system stability and leading root cause analysis and resolution
- The Service Engineer will work as part of the team covering multiple applications developing a broad understanding of systems and our business
- And as such you'll get the opportunity to make a huge difference to improving stability and efficiency across Production
- Delivers prescribed outcomes by working as directed within established systems and procedures
- Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation
- Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager
- Makes sure that a portfolio of teams internally and externally are delivering required levels of service while reporting to senior colleagues
- Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs
- Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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