Content & Process Writer, Workwize

• Bachelor’s degree in Communications, English, Technical Writing, Information Design, or a related field
• 2–3 years of experience in content writing, technical writing, or knowledge management
• Exceptional written English with a knack for simplifying complex topics
• Experience with documentation and knowledge base tools
• Strong structuring and information design skills
• Detail-oriented with excellent accuracy and consistency
• Confident working independently and across teams
• Previous experience in SaaS, tech, or startup environments

Desirable

• As a Content Writer at Workwize, you will be responsible for developing, maintaining, and standardizing both internal and external documentation
• You’ll play a key role in enabling self-service support, creating internal documentation on how to process client questions, and translating business processes into AI-driven solutions
• This is a highly collaborative role within our Support Operations team, where you'll work cross-functionally with Product, Support, and Tech teams to ensure our content is clear, consistent, and impactful
• You will be standardising the entire Workwize knowledge base!
• Write, structure, and maintain internal knowledge base articles to support team workflows
• Create and manage user-facing FAQ content and support documentation
• Translate complex product or technical concepts into clear, easy-to-understand content for clients
• Ensure external help content is well-structured and easy to navigate
• Collaborate with departments to document internal tools, features, and processes
• Develop templates, documentation standards, and style guides
• Identify content gaps from support queries and proactively improve documentation
• Translate internal workflows into AI-ready processes for automated handling
• Maintain documentation compatible with tools like Zendesk Co-Pilot and support AI agent process mapping