UX Researcher, eBay
Financial Services/Trust
Leading online marketplace
Open for applications
Leading online marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems
- 2+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting
- M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science
- Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools
- Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon
- Exceptional communication and storytelling skills, experienced influencer, and advocate for user research
- Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus
What the job involves
- Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all
- Our team of UX Researchers are a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way
- UX research is embedded in all phases of product development at eBay, influencing product and business strategy
- We are looking for a driven UX Researcher 3 in our Toronto office (hybrid) for our Financial Services & Trust team
- Our team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences
- We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact
- Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences
- Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking
- Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action
- Help drive key features, products, and initiatives based on company priorities
- Effectively manage and prioritize research planning through ambiguous and fast-changing environments
- Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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