Director of Product Operations, Ironclad
$225-255k
+ Equity
More information about location
2+ days a week in office
Enterprise software for managing contracts
Be an early applicant
Enterprise software for managing contracts
501-1000 employees
Be an early applicant
$225-255k
+ Equity
More information about location
2+ days a week in office
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 10+ years of experience delivering innovative and commercially successful programs products at scale
- 8+ years leading cross disciplined and cross functional teams
- Shipped exemplary work into a large market
- Evidence of building a product development culture that can quickly seed, cultivate, or terminate bets based on what’s working and what isn’t
- Deeply understand and drive decision-making alongside the team, identify gaps, delegate appropriately
- Excellent communication skills at all levels of a company
- A player-coach, with evidence of fostering growth and development in others
- A continuous learner who solicits feedback proactively
- Skilled at balancing product innovation and business goals with GTM execution
- Deep understanding of roles and responsibilities of Ironclad functions
- Demonstrable skills related to leading complex, highly visible executive level projects
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and on stringent timelines
- Impeccable interpersonal skills and the ability to build relationships with all stakeholders, including staff, Board members, investors, external partners, and clients, etc
- Highly resourceful team player, with the ability to also be extremely effective independently
- Professional demeanor and ability to demonstrate the highest level of customer/client service and response
What the job involves
- We’re on a journey to redesign contracts. And, that means rethinking how people (and companies) form trust and work together
- We're looking for a cross functional Product Operations Leader to help us challenge the status quo and redefine contracting
- In this role, you will be responsible for defining, executing, and scaling programs and processes to accelerate EPD strategy, product velocity, while ensuring we maintain a foundation of stability and security
- This role facilitates deep strategic collaboration and ensures alignment with EPD teams to execute effectively and intentionally, while balancing technical tradeoffs to achieve business goals with limited resources
- You’ll partner deeply with engineers, product managers, GTM leaders, and customers to transform and humanize the nature of a contract - from paper to data, and from inaccessible to intuitive
- Develop systems for scaling product development
- Orchestrates and architects effective rituals, processes, and ensures artifacts are in place to help teams execute against their plans
- Ensure the cadence of product development stays healthy as the teams grow and product development becomes more complex
- This includes:
- Maturing annual and quarterly product planning process and defining goal setting frameworks to ensure product team accountability
- Improving templates and processes for rituals such as QBRs, product reviews, monthly operational excellence reviews, ELT Operating Review, WMR, quarterly team readout, monthly status updates, roadmapping
- Strengthening internal and customer feedback loops to inform product discovery
- Staying close to activity on the ground to measure success of all of the above
- Keep the EPD team data-informed. Drives team discipline on measuring progress against product strategy, product plans, and customer health
- Own product tooling. Ensures the right tools are selected and implemented to support product activity: product discovery, product analytics, in-product onboarding, customer surveys
- Own product onboarding. Formalizes onboarding process, documents, and experience to ensure new PMs ramp successfully
- Supports cross-functional teams. Create the right frameworks to engage and partner with other teams and act as a single point of contact when needed. Work with PMM, ops, finance, data, sales, support, recruiting, etc to ensure EPD is an effective partner to the rest of the organization
- This is also a key role in cross-functional programs such as PBRs, Release train, etc
- Other key initiatives for this role to drive this year:
- Drive cross-functional coordination of feature launch excellence improvements
- Enable EPD as a whole and individual teams and projects to be data-driven and data-informed, especially in defining, tracking, and taking action on key metrics
- Revamp the system and process for Enterprise customer feature requests, commitments, and tracking
- Systemize various types of customer interactions: DSR, support escalations, EPD<>CS shadowing, exec sponsors, Product PoCs, etc
- Key Skills:
- Embrace ambiguity -- this role and its structure will likely evolve, and will likely start off loosely shaped. It’s critical the person in-seat embraces the nature of the “unknown” this role demands
- High ownership -- regardless of reporting structure, this role demands high ownership of everything from the strategy to the details of product execution, enablement, GTM partnership, and more to make this successful
- Strategic & Operational – Work closely and effectively with EPD Leadership on strategy & planning, bringing forward insight and proposals based on their own analysis of the business and team
- On-going analysis and implementation of operating rhythms to ensure leaders and teams are focused on the right metrics and focus areas
- Deeply collaborative -- it's critical that the lines of communication between teams and across E/P/D and the entire organization (GTM, leadership, finance and more) are strong and thoughtful
- Partner cross functionally with leadership to drive strategic programs, deliver operational excellence, and respond to changing needs of the business
- Always model good leadership at your core, and our company values of Drive, Intent, Integrity, and Empathy
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 39 more jobs at Ironclad