Manager of Implementation Team, Shipwell
Data-driven connectivity platform for modernizing shipping
Open for applications
Data-driven connectivity platform for modernizing shipping
21-100 employees
Open for applications
21-100 employees
Company mission
To empower companies to efficiently scale their supply chain, no matter their size, stage or industry.
Role
Who you are
- You have 6+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
- Deep understanding of systems and operations with B2B products
- Experience hiring and managing a distributed team
- A data-driven approach to building, tracking and optimizing performance metrics
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role
- High integrity individual who’s enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it
What the job involves
- As the Implementation Team Manager, you will play a pivotal role in differentiating Shipwell during a critical time in the customer journey
- As the Implementation Team Manager, you will lead a team of Implementation Consultants and Solutions Engineers
- You will manage, empower, and grow your team to exceed key performance metrics like customer satisfaction, product adoption, and team productivity
- Lead, mentor, and manage a team of Implementation Consultants
- Provide guidance, support, and coaching to team members to ensure successful project delivery
- Set performance expectations, monitor progress, and provide regular feedback to team members
- Conduct performance reviews, identify opportunities for professional development, and ensure the team stays up-to-date on product updates, best practices, and industry trends
- Foster a culture of continuous learning and knowledge sharing within the team
- Serve as the primary point of contact for new clients during the implementation phase
- Build strong relationships with client stakeholders at various levels
- Understand client business needs and objectives to tailor the implementation process
- Guide clients through the onboarding process, ensuring a smooth and positive experience
- Assist our Solution Engineers in configuring the TMS to meet client-specific requirements
- Collaborate with technical teams (e.g., engineering, product) to resolve technical challenges and ensure seamless integration
- Provide technical guidance and support to clients during implementation
- Identify areas for improvement in the implementation process and contribute to the development of best practices
- Document implementation processes and workflows
- Contribute to the development of internal tools and resources to enhance efficiency
- Work closely with Sales, Customer Success, Product, and Engineering teams to ensure a cohesive client experience
- Provide feedback to Product teams based on client implementation experiences
- Ensure a smooth handover to the Customer Success team post-implementation
Our take
The existing infrastructure of the U.S. shipping industry is becoming antiquated, with the complexity of shipping logistics being siloed and requiring manual organization. Shippers must directly communicate with freight companies to organize their shipping logistics, in addition to organizing and paying drivers and managing vehicle fleets en-masse.
Shipwell provides an online marketplace and toolkit to help companies manage the booking, organization, and analysis of their shipping systems through an all-in-one service. The aim of the company is to improve the customer's ability to upscale their business and shipping fleets through automation and data insights.
Shipping management software is on the rise, so Shipwell finds itself within a competitive market. However, the company had a very successful 2024, having been recognized as a Challenger in the 2024 Gartner® Magic Quadrant™ for Transportation Management Systems (TMS), as well as experiencing exceptional growth. Going forward, the company remains focused on delivering even greater value for its customers, and with 16 consecutive quarters of growth since its launch, it's sure to continue impressing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2019
$35m
SERIES B
Oct 2018
$10m
SERIES A
Total funding: $47m
Company benefits
- Healthcare: Shipwell offers Medical, Dental, Vision, HSA, FSA, Critical Illness, Accident, Life Insurance and more
- Parental Leave: 4 weeks of fully paid parental leave to care for the newest member of your family
- Flexible time off: Take the time you need outside of work to reset, relax and enjoy life
- Learning & Development: Grow in your career and skills with our education reimbursement program
- Remote-forward: Enjoy the flexibility of working remotely, in-office or both. Choose the work environment that best suits you
- Extra perks: Cell phone and home WiFi reimbursement automatically included in your paychecks
- 401(k): Shipwell offers traditional 401(k) and Roth plans with matching
- Mental Wellness: We have an Employee Assistance Program (EAP) and encourage employees to take mental health days
Company HQ
Sixth Street Historic District, Austin, TX
Leadership
Gregory Price
(Co-Founder & CEO)Having studied for a Master's at MIT, they worked as an MIT Research Fellow for Quest Diagnostics and spent 2 years as a McKinsey Consultant. They left this role in August 2016 to co-found Shipwell as CEO.
Share this job
View 2 more jobs at Shipwell