Product Manager, Ujet
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- BA/BS degree in computer science or a related technical field, or equivalent practical experience
- 3+ years of product management experience
- Minimum of 1 year of experience developing new and evolving features for SaaS platforms
- Solid agile and iterative software product development experience
- Experience successfully managing complex web and mobile app projects from inception to launch
- Demonstrated ability to define new concepts and features and take these from inception to launch for customers
- Track record of leading cross-functional teams to successfully launch commercial products
- Strong analytical, problem-solving and organizational skills
- Strong leadership and interpersonal skills
- Excellent oral and writing communication skills
- Entrepreneurial spirit
What the job involves
- UJET is seeking a Product Manager to drive the direction of our products and services by collaborating closely with Customer Service Managers, UX Designers, Engineers, Data Science team, QA and other Product Managers
- The Product Manager will play an integral role in building the product vision with our customer’s needs in mind
- This role will have critical responsibilities in defining, managing and shipping high quality new products and features with industry best user experience
- The Product Team works closely with diverse, cross-functional teams and is exposed to product applications for a variety of market verticals
- Evolve feature concepts into detailed product requirements and specifications, through in depth product ideation, market research, feature evaluation, use case and target audience definition, goal and scope definition
- Work closely with stakeholders, user experience, engineering leads and other product managers to refine project scope, requirement details and prepare cross functional team to new projects
- Manage requirements and collaborating with design, engineering, quality assurance and go-to-market teams to ship new features, enhancements, and products
- Act as the key authority and point of contact for project development concepts, business strategy and business models
- Manage multiple projects from concept to release; ensuring product requirements are well defined and understood by the entire project team, holding scrum meetings and ensuring the project fulfills defined specifications and goals
- Study and evaluate assigned area of UJET’s product features, from actual use by primary user groups, prospect and customer feedback, and working with Customer Service to recommending new features or enhancements
- Compile, analyze, and interpret quantitative and qualitative customer feedback and market research data, evaluating product fit, proposing and defining new feature enhancements
- Extract problem definitions, models, and constraints to help UJET build better products while dealing with ambiguous problems, limited resources and timelines
- Present and review new features within company, with Marketing and Sales teams and customers
- Create and update product documentation ranging from data dictionary, product overviews, to detailed user guides
- Perform post launch feature user testing with end users and compile responses into a summary report highlighting areas of success and more importantly improvement opportunities
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
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