Technical Account Manager, Payscale
International Compensation
£53.5-80.3k
Eligible for an annual corporate bonus of 10%
Compensation software & data
Be an early applicant
Compensation software & data
501-1000 employees
Be an early applicant
£53.5-80.3k
Eligible for an annual corporate bonus of 10%
501-1000 employees
Company mission
To help the world get pay right.
Role
Who you are
- This role requires a blend of technical expertise, customer-centric mindset, and excellent communication skills to drive customer satisfaction, retention, and growth
- International Compensation Expertise
- Proven international compensation experience inclusive of developing and implementing compensation strategies for employees in Europe, focusing on compliance with local laws, market competitiveness, and alignment with global policies
- Strong knowledge of market compensation surveys throughout Europe
- Hands-on experience with structure (design & delivery), market research and benchmarking practice
- Experience with a variety of compensation practices/philosophies
- Exposure to Pay Equity and DEI
- Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or a related field
- 3+ years of experience in a technical account management or senior support position
- 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry
- Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO
- Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools)
- Advanced Excel skills and knowledge of Tableau
- Familiarity or experience with Payfactors and/or MarketPay or other market pricing system
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Proven ability to manage multiple accounts and prioritize tasks effectively
- Customer-centric mindset with a passion for delivering exceptional service and support
What the job involves
- We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization
- This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions
- The Technical Account Manager role will be focused on supporting our customers with large International (specifically European) compensation focus
- Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations
- Act as the primary point of contact for technical inquiries and escalations
- Balance dedicated customers with servicing other non-dedicated customers
- Provide expert guidance on product capabilities, best practices, and effective strategies
- Assist customers in troubleshooting and resolving technical issues promptly
- Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions
- Work with customers to understand custom training needs and help develop a training program
- Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell
- Develop and execute account plans to achieve customer support metrics and drive business outcomes
- Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements
- Report on product performance
- Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions
- Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities
- Contribute to the Company Knowledge Base
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives jobseekers information on expected salaries for the positions they are interested in along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and jobseekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flex paid time off
- Employee assistance plan
- Flexible spending accounts
- Medical, vision, & dental
- Generous parental leave
- Onsite training and classes
- Life & disability insurance
Company HQ
SODO, Seattle, WA
Leadership
Alex P. Hart
(CEO, not founder)Was previously CEO of 2Checkout and Official Payments. Before that was President, Fuelman Division for FleetCor Technologies and EVP & General Maanger at Fiserv.
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