Senior Renewals Manager, WalkMe
More information about location
3 days a week in office
Digital adoption platform
Be an early applicant
Digital adoption platform
1001+ employees
Be an early applicant
More information about location
3 days a week in office
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- 5+ years of B2B SaaS renewals, account management, or customer success experience, including a track record managing large, enterprise-level accounts (>$250K ACV)
- Demonstrated ability to drive renewals with predictability against gross and net retention targets, including ownership of a strategic or named-account book
- Strong track record negotiating complex, multi-stakeholder deals — including procurement-led RFPs, competitive displacement scenarios, and non-standard contract terms — while preserving the client relationship
- Experience mentoring or informally leading peers; comfortable acting as a go-to resource for negotiation strategy and deal structuring without formal people-management authority
- Sharp executive presence: able to represent renewal strategy and risk directly to senior internal and client-side stakeholders
- Extensive hands-on experience managing pipeline and forecasting in Salesforce.com
- Superior time management and attention to detail across a high-volume, high-stakes book of business
- Comfortable operating in a fast-paced environment while also building durable, scalable processes for the team
- This role follows a hybrid schedule: three days per week (Tuesday, Wednesday, Thursday) at the London office
- Additional language skills such as German or French or other Asian language
What the job involves
- As a Senior Renewals Manager, you’ll own a strategic, high-value Book of Business and act as the senior commercial voice in our most complex renewal motions
- This role goes beyond process execution: you’ll shape renewal strategy for our largest and most at-risk accounts, lead negotiations with sophisticated procurement teams, and serve as a force multiplier for the broader Renewals organization by mentoring junior managers and improving how the team operates
- You’ll work cross-functionally with Customer Success, Sales, Finance, Legal, and Deal Desk — and you’ll have direct visibility with senior leadership on forecast accuracy, retention performance, and deal strategy
- Own the end-to-end renewal strategy and execution for a defined Book of Business skewed toward strategic, large-ACV, and high-complexity enterprise accounts
- Serve as the senior renewal lead on the most complex deals — multi-stakeholder negotiations, scope changes, competitive displacement threats, and contract structures requiring legal or Deal Desk escalation
- Build and defend renewal forecasts with a high degree of accuracy; flag risk early and provide leadership with clear, data-backed course corrections rather than late-stage surprises
- Design and negotiate multi-year subscription renewals, partnering with Account Executives and Customer Success Managers to articulate and quantify business value at the executive level
- Lead commercial negotiations directly with client procurement and legal teams, structuring proposals, renewal rate calculations, and order forms — including exception approvals for non-standard terms
- Act as a player-coach: mentor and upskill junior and mid-level Renewal Managers on negotiation tactics, forecasting discipline, and stakeholder management
- Identify systemic churn and contraction risk patterns across your book and partner with Installed-Base leadership to build proactive mitigation plans, not just reactive saves
- Partner cross-functionally with Finance, Legal, Deal Desk, and Order Management to ensure contract accuracy, data integrity, and clean handoffs from quote to booking
- Identify and qualify upsell and cross-sell opportunities within the renewal motion, working alongside Sales to expand account value
- Contribute to process improvement for the broader Renewals function — playbooks, deal frameworks, and forecasting methodology — and represent the team’s voice in cross-functional initiatives
Salary benchmarks
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, putting WalkMe in a strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, boasting over 30 million users in 40+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families
- 401(k) with company matching program
- Parental Leave programs
- Vacation policy to encourage a healthy work-life balance
- In-person and virtual social activities
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO & Co-founder)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
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