UX Researcher, Stripe

• Has 5+ years relevant user research experience working at a product-driven tech company
• Has experience collaborating closely with product managers, designers and engineers
• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research and usability evaluation
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation

Desirable

• As a UX Researcher, you will be embedded with the Payments team and collaborate directly with product, engineering, sales, marketing and design teams
• The Payments team focuses on offering smart solutions that empower our merchants to achieve the most optimum payment performance by balancing regulatory requirements against conversion, costs, and fraud considerations
• You will work on rich problem spaces such as determining user preferences and needs for balancing fraud and conversion, and assessing the future of Identity and its role in payments
• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy in cutting edge product spaces such as Radar, Adaptive Acceptance, and Identity
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Conduct quantitative and qualitative research that deepens our understanding of our users
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure