Product Manager, Podium

• Demonstrate high agency - consistently identifying opportunities and driving projects forward with minimal oversight or direction
• Have 5-7 years of product management or related industry experience, with emphasis on building technical products
• Have solid understanding of AI agent design, human-in-the-loop patterns, and enterprise integrations
• Have the technical depth to work with engineers on real-time systems - streaming, latency budgets, and what happens when a call fails
• Focus deeply on customer pain, turning real insights into crisp prototypes, compelling product stories, and demos that win customers

Desirable

• We're hiring a Product Manager to lead our Voice AI efforts
• This is a high-ownership role where you'll define product direction, customer outcomes, and long-term strategy for how Podium answers, understands, and converts every phone call a local business gets using AI agents
• You'll own our Voice AI roadmap, building deep expertise in how real-time conversations actually work, how our customers run their phones today, and the telephony, scheduling, and CRM systems that sit behind every booked job and every sold car
• The phone is still where local businesses make most of their money, and most of those calls go unanswered
• You'll be responsible for building outcome-driven voice agents that do real work for local businesses
• That means owning how our agents sound and behave in a live conversation, like turn-taking, interruptions, latency, tone, and recovery when something goes wrong, and making all of it measurable
• You'll work across our entire product surface (Phones, Inbox, Payments, CRM, integrations) - to create a comprehensive voice AI agent platform for Auto, Home Services, and Aesthetics with industry leading customer retention
• We see Voice AI as one of the most exciting spaces to innovate across the software industry, and you’ll be at the forefront of that development in this role
• While previous voice, telephony, or speech experience is helpful, it's not required
• What matters is your ability to deeply understand customer problems, translate them into product solutions, and execute with speed
• We expect you to be a thought leader in Voice AI and agents
• You'll need to balance strategic thinking with hands-on detailed work, from user stories and specs to listening to real calls and iterating on features
• Stay close to customers - talk with owners, service managers, and front desk teams regularly, and listen to their real calls. Understand how their business works and what success looks like
• Help shape strategic direction for our Voice AI platform - decide where we go deeper, where we expand, and how Podium becomes the leading applied-AI solution for the phone
• Define the voice interaction model - decide how our agents handle turn-taking, interruptions, latency, tone, and error recovery, so that a call with an AI employee feels like a call with a good one
• Build voice agents that help the customer - design and ship outcome-driven agents that answer every call, book appointments, and automate high-value workflows using Podium's first-party phone system and third-party integrations
• Own the voice stack experience - partner across speech-to-text, text-to-speech, LLMs, and telephony to deliver one coherent product rather than a pile of vendors
• Make voice measurable - define how we grade a call: answer rate, containment, resolution, appointments booked, latency, and conversation quality. Then build the feedback loops that move those numbers
• Expand what our platform can do on the phone - identify and unlock new voice workflows that drive revenue for our customers
• Work across the company - partner with engineering, design, partnerships, finance, legal, sales, onboarding, and customer success to deliver real product
• Roll up your sleeves - be hands-on with detailed PM work, from writing specs to building prototypes and shipping code
• Why you’ll love working here:
• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business