Supplier Partnership Manager, Huggg
£35-40k
+ Commission
Rewards & incentives platform
Be an early applicant
Rewards & incentives platform
21-100 employees
Be an early applicant
£35-40k
+ Commission
21-100 employees
Company mission
Huggg's mission is to become the world’s number one gifting platform.
Role
Who you are
- If you have impeccable taste, a pulse on the latest trends, outstanding negotiation skills, and a knack for building lasting relationships, this is your chance to join us on our journey and make a real impact
- At Huggg we are more about aptitude than specific experience so we are open to people from either a Business Development, Account Management or a Buyer background
- Google Sheets knowledge or the willingness to learn
- Outstanding written and verbal communication skills
- Excellent organisational skills and impeccable attention to detail
- Demonstrable aptitude in effective negotiating
- Able to quickly grasp technology - you’ll be guiding suppliers through set-up and using our suite of best-in-class software to do your job
- Familiarity with market research, data analysis and forecasting techniques
- Demonstrable knowledge of online marketplaces
- Make sensible decisions fast
- Resilience and a can-do attitude
What the job involves
- We’ve hit on something big—a simple yet brilliant idea that has already been used by millions of people and created a profitable business in the process
- With a close-knit, small, and dynamic team driving us forward, we’re on the cusp of a major growth spurt. Now, we need an exceptional Account Manager (Supply) to help us unlock this next level
- As a vital part of our team, you’ll be the mastermind behind onboarding and managing our incredible supply partners (which already includes Hotel Chocolat, Bloom & Wild and Harvey Nichols)
- The quality, diversity, and relevance of the products in our digital marketplace are at the heart of our success, and your expertise will ensure we stay ahead of trends and wow our customers
- You’ll be the go-to expert on the hottest brands, striking smart, commercially-savvy deals that boost our profitability and secure the best products for our corporate customers (including Monzo, Just Eat and Octopus Energy)
- But it’s not just about getting the deal—it’s about building strong, collaborative relationships
- You’ll nurture and grow partnerships with our existing suppliers, creating win-win outcomes that take our business and theirs to new heights
- Reach out to new suppliers via email, phone and Linkedin, and convince new suppliers to work with Huggg
- Conduct meetings with potential new suppliers, to get them excited about the opportunity and show them how it works
- Manage our existing supplier relations and grow the accounts, nurturing and building strong, trusting relationships
- Negotiate terms of agreement to land on the best outcome
- Evaluate supplier options with our Merchandiser based on internal criteria, making sure to sample and secret shop new products to test quality and customer care
- Determine the technical redemption solution for suppliers and take them through to implementation
- Work with the wider team (sales and support) to ensure new suppliers are onboarded successfully
- Check the quality and popularity of suppliers already on Huggg to ensure they continue to meet expectations
- Ensure the timely delivery of products and compliance with the contracts of purchase
- Help our Customer Support Team resolve any issues where suppliers have made an error
- Implement processes to streamline and automate workflows
- Create reports on sales, budgets, customer satisfaction, and forecasts and adjust strategies accordingly
Our take
Huggg is a micro-gifting platform enabling customers, colleagues and clients to reward or engage with each other through small treats such as coffee or cinema tickets, that can be created and shared online. Its brand partners are chosen for quality and excellent customer service. Currently, its network of over 1,000 nationwide partner locations includes Caffè Nero, Greggs, Odeon and Lola's Cupcakes.
The non-cash rewards industry is worth $300 billion, yet it hasn't seen much innovation. Unlike a gift voucher, a micro-gift can be created in an instant, can be shared anywhere with a link, and funds from unused micro-gifts are put back into the account to use later. This flexibility enables companies to create their customer rewards, incentives and treats, and then share them wherever they need to.
Huggg has big ambitions to disrupt and be the leader of the gifting industry and has a strong business model, which was temporarily repurposed during the COVID-19 pandemic to enable schools, local authorities and charities to send food and welfare vouchers to those in need. This demonstrates Huggg's ability to adapt to fluctuations in the market and will serve it well in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
70% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2020
$1.1m
SEED
Mar 2018
$2m
SEED
Total funding: $3.3m
Company benefits
- Flexible working
- Optional team yoga on a Tuesday
- Regular treats
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Individual budget of £1,500 for professional development or a hobby
Company values
- We challenge ourselves and each other
- We learn new things
- We work from anywhere
- We are a force for change
- We play hard
- We give back
- Yes, we get to taste test
Company HQ
Redcliffe, Bristol, UK
Leadership
Paul Wickers
(CEO)Former Leveraged Finance Director at Santander and RBS.
Diversity, Equity & Inclusion at Huggg
- We choose to be an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or on any other basis.
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