Business Operations Manager, Locus Robotics

Customer Success

Salary not provided

Tableau

Excel

Salesforce

Power BI

JIRA

Asana

Senior and Expert level

Boston

More information about location

3+ days a week in office (Wilmington, MA)

Manufacturer of autonomous warehouse robots

Open for applications

Manufacturer of autonomous warehouse robots

201-500 employees

B2BArtificial IntelligenceManufacturingRoboticsAutomation

Open for applications

Salary not provided

Tableau

Excel

Salesforce

Power BI

JIRA

Asana

Senior and Expert level

Boston

More information about location

3+ days a week in office (Wilmington, MA)

201-500 employees

B2BArtificial IntelligenceManufacturingRoboticsAutomation

Company mission

To transform commerce supply chains worldwide through the use of autonomous mobile robots.

Job

Company

Role

Who you are

The ideal candidate has strong analytical skills, operational rigor, and the ability to collaborate cross-functionally to ensure the Customer Success team runs efficiently and delivers measurable outcomes
Bachelor’s degree in Business, Finance, Operations, or a related field
5+ years of experience in Customer Success Operations, Business Operations, Finance, or a related analytical role
Experience in logistics, robotics, supply chain, or warehouse automation industries
Understanding of SaaS metrics and subscription-based business models
Strong experience working with data and metrics utilizing Excel and business intelligence tools
Familiarity with tools like Salesforce, Jira, Asana, and timesheet tracking platforms
Proven ability to manage multiple operational workstreams with a high level of accuracy and accountability
Excellent analytical, problem-solving, and organizational skills
Ability to clearly convey data insights to both technical and non-technical audiences
Proficient English communication skills, both written and verbal, with the ability to engage diverse audiences effectively

What the job involves

We are seeking a detail-oriented and data-driven Business Operations Manager, Customer Success to support the operational effectiveness of our global Customer Success (CS) organization
This role is responsible for tracking and analyzing key metrics across CS functions, including site profitability, deployment costs, resource efficiency, and churn data
Track and report on site-level profitability for existing customer deployments in collaboration with Finance
Monitor and analyze deployment costs across all implementations to identify trends and opportunities for improvement
Report on resource efficiency and utilization across the CS organization
Oversee timesheet tracking, compliance, and data integrity for CS teams
Track and manage all the key deliverables from the above
Maintain and report on operational data related to churn management efforts, including at-risk account tracking and program impact
Track Book-to-Bill metrics and timelines to measure handoff efficiency and implementation velocity
Support continuous improvement efforts by identifying operational gaps and recommending data-backed solutions
Create and manage dashboards and reports in systems such as Salesforce, Excel, and BI tools (e.g., Tableau, Power BI)
Ensure timely, accurate reporting for leadership and CS stakeholders
Partner with IT and Systems teams as needed to improve tool usage and data automation
Work closely with Finance to reconcile and understand profitability and margin drivers
Collaborate with Implementation, Support, Field Services, and Account teams to gather inputs for CS operational metrics
Participate in CS leadership and planning meetings, providing data and insights to support decision-making

Our take

Many order fulfilment warehouses rely on a combination of human workers and machinery to operate packaging assembly lines. However, these workflows are time-consuming and repetitive, showing the potential for human workers to be replaced with AI-driven robots.

Locus Robotics provides automated robotic technologies for fulfilment warehouses, offering a range of different robots for different workflows. Every robot outputs data that can be tracked and analyzed, and they can be installed rapidly and scaled depending on business size.

Whilst robots in warehouses is not a new concept, they are generally limited to warehouse giants such as Amazon. Locus Robotics, however, has taken a flexible and accessible approach to its technology, aiming to increase access and affordability so that smaller businesses can scale.

Having picked over three billion items across its network of customers, the company is well established. It has also seen significant funding which has supported international expansion. In the longer term, when market conditions allow, it will consider an initial public offering.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

25% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 7 rounds)

Nov 2022

$117m

SERIES F

Sep 2021

$50m

SERIES E

Total funding: $416m

Company HQ

Wilmington, MA

Leadership

Rick Faulk

(CEO)

Experience as CEO and Chairman of Intronis & Barracuda Networks from 2013 to 2016. CEO of Quiet Logistics from 2016 to 2018.

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