Customer Support, Caravelo
Internship
2-3 days a week in office
Customer retention software for the airline and travel industry
Open for applications
Customer retention software for the airline and travel industry
21-100 employees
Open for applications
2-3 days a week in office
21-100 employees
Company mission
To bring the subscription economy to the travel world.
Role
Who you are
- No prior experience required: We are looking for someone eager to learn, with a positive attitude and a willingness to get hands-on
- Communication skills: Ability to explain technical concepts clearly to both internal teams and customers in a friendly, easy-to-understand way
- Attention to detail: The ability to track and document issues thoroughly and make sure nothing gets overlooked
- Problem-solving mindset: A proactive approach to learning how to identify issues, investigate their causes, and work toward solutions
- Curiosity and willingness to learn: You’ll be learning about customer support tools, product setups, and technical systems - curiosity is key!
- Team player: Comfortable working with others, asking questions when needed, and contributing to team goals
What the job involves
- At Caravelo, we’re dedicated to providing exceptional support to our customers, and we want you to be part of that mission. As a Customer Support Intern, you’ll have the opportunity to learn and grow by assisting our team with product-related inquiries, troubleshooting, and helping us improve the customer experience. If you’re a quick learner, enthusiastic, and have a keen interest in customer success, this role is for you!
- Your mission is to assist in providing exceptional support to our customers. You will help monitor and resolve issues, collaborate with the team to improve processes and contribute to the creation of clear product documentation. Your goal is to ensure that customers receive timely solutions while learning and growing within the support team
- Proactively monitor systems: Assist with monitoring logs and other systems to identify and surface potential issues, operational trends, and insights
- Triage and resolve issues: Help investigate and resolve low to mid-level support issues. You’ll learn to handle configuration and minor fixes with guidance from the team
- Collaborate with the wider team: Work closely with senior support professionals to resolve more complex or critical issues, providing timely updates to clients
- Assist with issue prioritization: Learn how to keep organized and assist in the scheduling and prioritization of issues to meet team goals and deadlines
- Track product performance: Help ensure relevant product performance issues are tracked, investigate root causes, and work with stakeholders to agree on corrective actions
- Engage with clients: Learn how to set expectations with clients, guide them on proper product usage, and help them discover product features
- Support technical changes: Assist with technical changes, setup adjustments, and new client implementation projects as needed
- Assist in testing and release cycles: Get hands-on experience by helping the team test and release new features or fixes
- Create and maintain documentation: Help develop clear and user-friendly product documentation such as user guides, release notes, and Standard Operating Procedures (SOPs)
- Improve support processes: Identify inefficiencies or unnecessary manual processes and assist in finding solutions or automating tasks where possible
- Contribute to a knowledge base: Contribute to the creation and evolution of a product support knowledge base that helps improve team efficiency and client support
- Mentorship: Learn from experienced customer support professionals who will help guide your career and skill development
- Real-world experience: Work with real customers and gain practical experience in customer support and troubleshooting
- Career growth: This internship could lead to a full-time position based on your performance and our needs
- Friendly, collaborative environment: Join a team that values learning, sharing knowledge, and growing together
Our take
Caravelo is a travel tech company bringing commercial innovation to the traditionally slow-to-change airline and travel industry. By building smart software solutions, Caravelo is helping airlines unlock new revenue streams and improve margins in a sector where profits are typically razor-thin.
One of its standout offerings is a subscription model that provides airlines with predictable, recurring income and stronger customer retention. These high-impact tools have proven their value, helping Caravelo steadily win over new clients in an industry usually resistant to change.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$4m
SERIES A
Jul 2022
$3.4m
SEED
Total funding: $11m
Company benefits
- Progression framework
- Fun environment & company events
- Tax-free benefits: Transport, food, gym and childcare
- Flexible hours & Remote work options
- Spacious office in the heart of Barcelona with free coffee & beer
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Iñaki Uriz
(Co-Founder & CEO)Started their career in finance, first at UBS and then at Societe Generale as a Portfolio Manager. Also worked in Private Equity prior to founding their first startup in the travel industry, ChangeYourFlight from which caravelo was spun out.
Jose Luis Vilar
(Co-Founder & CTO)Trained as an Engineer and Consultant. Spent years advising on strategic innovation projects in Dubai as well as automotive companies like Renault in Europe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Caravelo