Customer Support, Caravelo
Internship
2-3 days a week in office
Customer retention software for the airline and travel industry
Be an early applicant
Customer retention software for the airline and travel industry
21-100 employees
Be an early applicant
2-3 days a week in office
21-100 employees
Company mission
To bring travel and travelers closer together.
Role
Who you are
- No prior experience required: We are looking for someone eager to learn, with a positive attitude and a willingness to get hands-on
- Communication skills: Ability to explain technical concepts clearly to both internal teams and customers in a friendly, easy-to-understand way
- Attention to detail: The ability to track and document issues thoroughly and make sure nothing gets overlooked
- Problem-solving mindset: A proactive approach to learning how to identify issues, investigate their causes, and work toward solutions
- Curiosity and willingness to learn: You’ll be learning about customer support tools, product setups, and technical systems - curiosity is key!
- Team player: Comfortable working with others, asking questions when needed, and contributing to team goals
What the job involves
- At Caravelo, we’re dedicated to providing exceptional support to our customers, and we want you to be part of that mission. As a Customer Support Intern, you’ll have the opportunity to learn and grow by assisting our team with product-related inquiries, troubleshooting, and helping us improve the customer experience. If you’re a quick learner, enthusiastic, and have a keen interest in customer success, this role is for you!
- Your mission is to assist in providing exceptional support to our customers. You will help monitor and resolve issues, collaborate with the team to improve processes and contribute to the creation of clear product documentation. Your goal is to ensure that customers receive timely solutions while learning and growing within the support team
- Proactively monitor systems: Assist with monitoring logs and other systems to identify and surface potential issues, operational trends, and insights
- Triage and resolve issues: Help investigate and resolve low to mid-level support issues. You’ll learn to handle configuration and minor fixes with guidance from the team
- Collaborate with the wider team: Work closely with senior support professionals to resolve more complex or critical issues, providing timely updates to clients
- Assist with issue prioritization: Learn how to keep organized and assist in the scheduling and prioritization of issues to meet team goals and deadlines
- Track product performance: Help ensure relevant product performance issues are tracked, investigate root causes, and work with stakeholders to agree on corrective actions
- Engage with clients: Learn how to set expectations with clients, guide them on proper product usage, and help them discover product features
- Support technical changes: Assist with technical changes, setup adjustments, and new client implementation projects as needed
- Assist in testing and release cycles: Get hands-on experience by helping the team test and release new features or fixes
- Create and maintain documentation: Help develop clear and user-friendly product documentation such as user guides, release notes, and Standard Operating Procedures (SOPs)
- Improve support processes: Identify inefficiencies or unnecessary manual processes and assist in finding solutions or automating tasks where possible
- Contribute to a knowledge base: Contribute to the creation and evolution of a product support knowledge base that helps improve team efficiency and client support
- Mentorship: Learn from experienced customer support professionals who will help guide your career and skill development
- Real-world experience: Work with real customers and gain practical experience in customer support and troubleshooting
- Career growth: This internship could lead to a full-time position based on your performance and our needs
- Friendly, collaborative environment: Join a team that values learning, sharing knowledge, and growing together
Our take
Caravelo is using software to bring commercial innovations to the often slow-moving Airline and travel industry.
Pressures on the low-margin industry have opened a door for Caravelo’s products that tangibly boost profits. The startup focuses on high leverage offerings, such as introducing a pioneering subscription model that delivers recurring revenue to airlines such as WizzAir. The clear margin-boosting effects of reliable customer retention by Caravelo services means that the startup has been able to consistently acquire new customers in what is typically an industry guarded to change.
The company is focused on continuing this strong acquisition for each of its major product offerings, as well as launching new high-impact products for its current roster of customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$3.8m
SERIES A
Jul 2022
$3.3m
SEED
Total funding: $10.6m
Company benefits
- Make an impact in a fast-growing scale-up
- Pet-friendly office
- Transport, food, gym and childcare discounts
- Flexible hours and short Fridays
- Awesome location in the heart of Barcelona
Leadership
Iñaki Uriz
(CEO)Started their career in finance, first at UBS and then at Societe Generale as a Portfolio Manager. Also worked in Private Equity prior to founding their first startup in the travel industry, ChangeYourFlight from which caravelo was spun out.
Jose Luis Vilar
(CTO)Trained as an engineer and consultant. Spent years advising on strategic innovation projects in Dubai as well as automotive companies like Renault in Europe.
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