Partner Support Coordinator, Ecopia

• 1-3 years of experience in account management, partner operations, customer success, or a similar client-facing coordination role, ideally in the technology or geospatial industry
• You’re organized and reliable. You can manage multiple partner accounts, projects, and timelines simultaneously without things falling through the cracks
• You’re a clear, confident communicator. You can draft a professional email, hop on a call with a partner, and translate technical questions into plain language (and vice versa)
• You take ownership. When something needs to happen, you make it happen rather than waiting to be told
• You’re naturally curious about the product and the industry. You want to learn enough to answer partner questions yourself, not just route them
• You’re comfortable working in a small company where roles aren’t always neatly defined and priorities can shift quickly

Desirable

• Ecopia is seeking someone organized, proactive, and relationship-oriented to join our team as a Partner Support Coordinator
• Reporting to the Vice President of Partnerships, this role is the operational backbone of our partner account management
• You will be the primary point of contact for a portfolio of partner accounts, owning the day-to-day relationship from inbound request through project delivery, while building the systems and materials that help these partnerships scale
• This is not a passive support role
• You will be expected to know the product, build trust with partner contacts, and identify ways to grow these accounts over time
• The right person for this role takes ownership, communicates clearly, and can manage multiple moving pieces without dropping the ball
• Serve as the primary point of contact for a portfolio of partner accounts, fielding inbound requests on pricing, timelines, contracting, product capabilities, and customization options
• Build and maintain strong working relationships with partner contacts, ensuring partners feel supported and valued beyond transactional interactions
• Maintain up-to-date account and project records in the CRM and proactively surface risks, blockers, or notable partner developments
• Coordinate and manage partner projects end-to-end, from production kickoff through on-time delivery of data to the client
• Coordinate with internal production and technical teams to ensure project timelines are met, and deliverables meet partner expectations
• Onboard partners to the company’s self-serve platform, enabling them to access pricing, submit and track projects, and route customization requests directly to production
• Monitor platform adoption and usability, flagging partner pain points and feature requests to the marketing team for prioritization
• Develop and maintain standardized partner-facing materials (sales collateral, FAQs, playbooks) to reduce repetitive requests and support more consistent partner engagement
• Identify opportunities to grow revenue within existing partner accounts as relationships stabilize and workflows become more efficient