Senior Account Manager, Reward
+ Employee share scheme
3 days a week in office
Customer insights and loyalty-tech
Open for applications
Customer insights and loyalty-tech
201-500 employees
Open for applications
+ Employee share scheme
3 days a week in office
201-500 employees
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- You will be an experienced account manager either at senior level or now looking to take the next step in your career
- Substantial background of account management experience, with a history of exceeding lead targets
- Strong communication skills via phone and email
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Proficiency with CRM software
- Solid understanding of the advertising, loyalty, performance marketing / digital media space
- A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
- A convincing and influential communicator. Bright, quick thinking and self-confident
- Tight organisational and time management skills
- Great business sense and the ability to work to budgets
- Great team player
- Energy and passion for the digital marketing space
- Sociable and trustworthy
- Excellent written and spoken English
What the job involves
- You will be leading at the front-end to deliver profitable incremental sales for internationally recognised retail clients
- You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
- Client Relationship Management
- Manage the sales and service of the tail 30 retailers within the hub
- Develop and maintain strong trust-based relationships with key clients acting as their primary point of contract within the business
- Conduct regular meetings and check ins with clients to understand their business objectives challenges and opportunities
- Anticipate client needs proactively address issues and offer solutions to enhance their experience and drive value
- Develop strategic account plans for key clients outlining goals objectives and action plans to drive revenue growth and maximise account profitability
- Identify upsell and cross sell opportunities within existing client accounts and collaborate with internal teams to develop and execute sales strategies
- Monitor account performance track key performance indicators KPI’s and adjust strategies as needed to achieve targets and objectives
- Represent Reward’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
- Ability to use our data to tell a story, which our retailers love
- Work with unique data from day-to-day card transactions, which makes us an expert in spotting industry trends
- Identify best practices to refine the company’s account management process
- Monitor account performance track key performance indicators (KPI’s) and analyse sales metrics
- Prepare regular reports on account status sales activities and revenue projections
- Identify areas for improvement and implement corrective actions as needed
- Ensure high levels of customer satisfaction and retention by delivering exceptional service exceeding client expectations and addressing concerns or issues in a timely and effective manner
- Conduct regular business reviews with clients to assess performance gather feedback and identify opportunities for improvement or expansion
- Collaborate with internal teams including sales marketing product development and customer support to deliver integrated solutions to clients
- Provide feedback and insights from clients to inform product development and service enhancements
- Participate in cross functional meetings and initiatives to support overall business objectives
- Conduct market research to identify trends opportunities and threats
- Analyse competitive landscape and customer behavior to inform sales and marketing strategies
- Stay informed about industry developments and regulatory changes that may impact client accounts
- Provide guidance support and mentorship to account managers
- Share best practices industry knowledge and sales techniques to help team members succeed
Application process
- Stage 1: Applied
- Stage 2: Phone Screen
- Stage 3: Psychometric Assessment
- Stage 4: 1st Interview
- Stage 5: 2nd Interview
- Stage 6: Offer
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. Reward powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £1 billion in rewards to banking customers and aims to give another £2 billion by 2025. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Paid Holidays: 25 days Annual Leave (increases 1 day/year, max 30 days) + Bank Holidays + Company Holiday (additional 3 days between Christmas and New Year)
- Hybrid Working + Early Finish on last Friday of the Month
- Employee Referral Scheme
- Bonuses (Based on both personal and company performance)
- Learning & Development
- Private Healthcare & EAP Services
- Perks Including: Half Price Gym Membership, Bikes, Trainers, Discounted Spa Stays, Discounted Hotels, Access to 30,000+ National & Local Employee Discounts, and more!
- Pension Scheme (You pay 4%, We pay 4%)
Company values
- Do the Right Thing: We are genuine and generous: We go above and beyond for each other and our clients. We openly share knowledge and inspiration. We aim to give back more than we take out
- Focus on the Stuff that Matters: We are can-do and commercial. We roll up our sleeves and get stuck in. We trust each other with the responsibility and authority to make things happen. We focus our energy by keeping our eyes on the prize
- Fuel the Fire: We are savvy and spirited: we anticipate obstacles and break down barriers. We wear our curiosity on our sleeve, asking questions both big and small. We find simple and smart solutions to the challenges we encounter
Company HQ
Marylebone, London, UK
Articles
Leadership
Gavin Dein
(CEO)Current Member of the Income Generation Committee and the Fundraising Advisory Committee and former Chairman of the National Volunteer Board at NSPCC. Former Non-Executive Director at IE Music, and worked in Special Projects for Arsenal F.C.
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