Technical Success Manager, SentinelOne

• 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar
• Proven experience managing complex deployments and technical engagements across large enterprise accounts
• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
• Knowledge of Windows, MacOS, Linux, and containerized environments
• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes
• Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders
• Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce)

Desirable

• We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers
• This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth
• As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond
• Lead customers through deployment journeys with structured project management and technical oversight
• Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience
• Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management
• Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health
• Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care
• This role requires an individual who is highly technical, customer-focused, and organized—capable of balancing detailed deployment oversight with high-level strategic engagement
• Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met
• Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices
• Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact
• Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution
• Incident Management: Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication
• Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience
• Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity)
• Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit