Support Manager, Suno
$85-100k
More information about location
AI music generation tools
Job no longer available
AI music generation tools
101-200 employees
Job no longer available
$85-100k
More information about location
101-200 employees
Company mission
To build a future where anyone can make music.
Role
Who you are
- Minimum 5 years of experience in a support or customer success role within the music tech industry or music-related organizations
- 3-5 years of experience in a team leadership or management capacity
- Player/Coach mentality: spend time answering support requests daily
- Strong communication, conflict resolution, and organizational skills
- Passion for music, technology, and helping users succeed
- Familiarity with support platforms (Front, Zendesk) and project management tools (Linear, Jira, Figma, etc)
Desirable
- Experience supporting digital music products
- Understanding of the workflows and needs of musicians, producers, or music businesses
- Ability to be in-office (Cambridge, MA, NYC, or Venice, CA) at least once weekly
What the job involves
- Suno is seeking an experienced Support Manager to lead our customer support team and elevate the overall support experience for our users
- The ideal candidate will have a tech-forward approach, bringing a deep understanding of music mak
- Lead and mentor a team of support agents and specialists to deliver timely, empathetic, and effective customer support
- Develop and optimize support workflows, processes, and tools to ensure a high-quality customer experience
- Track key metrics and report on team performance, identifying areas for improvement
- Collaborate cross-functionally with Product, Engineering, and Marketing teams to advocate for user needs
- Handle escalated customer issues with professionalism and efficiency
Our take
Suno is a company leveraging AI for music creation, attempting to make it accessible to everyone, regardless of their musical background. The platform allows users to generate complete songs by inputting text prompts, breaking down the barriers that traditionally separate amateurs from professional musicians.
Unlike other AI music tools, Suno focuses on ease-of-use, enabling even those with no music theory knowledge to produce professional-sounding songs. This approach has already attracted a diverse user base, including everyday people and GRAMMY-winning artists.
Suno' rise has been fast and impressive, but it's now facing serious legal heat, including new lawsuits from independent artists. If it can defend its practices ad show respect for creators' rights, there's still a strong future ahead for the company.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2024
$125m
SERIES B
Total funding: $125m
Company HQ
Mid-Cambridge, Cambridge, MA
Leadership
Mikey Shulman
(Co-Founder & CEO)Previously worked as Head of Machine Learning at Kensho Technologies. Also worked as a Lecturer for the MIT Sloan School of Management.
Georg Kucsko
(Co-Founder & CTO)Also works as a Lecturer at the MIT Sloan School of Management. Prior work includes Head of AI Research at Kensho Technologies.
Martin Camacho
(Co-Founder)Previously worked as Engineering Director at Firefly Health and Chief Architect and Board Director at Kensho Technologies.
Keenan Freyberg
(Co-Founder & COO)Worked in Business Devlopment at Pinshape, and as an Associate at Capco. Also worked through several roles at Kensho Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at Suno