Client Technical Solutions Coordinator, Uplight

• Strong alignment and passion for the Uplight values and mission
• 1-2 years of experience in a coordinator, operations support, reporting, or similar role, preferably in a customer service or technology environment
• Advanced proficiency in Microsoft Excel and/or Google Sheets (e.g., pivot tables, complex formulas, functions, and charting)
• Experience with Jira is strongly preferred
• Experience with Zendesk is strongly preferred
• Exceptional written and verbal communication skills, with the ability to convey information clearly and concisely
• Strong analytical and problem-solving skills with an ability to interpret data and identify trends
• Excellent organizational skills with the ability to manage and prioritize multiple tasks and projects effectively
• A collaborative, team-player mindset and outstanding interpersonal skills to work effectively across different teams
• A solution-oriented approach and the ability to adapt to changing team needs

Desirable

• We are seeking a Client Technical Solutions Coordinator to join our team. In this role, you will provide essential operational support through reporting and cross-team communication for both our Client Technical Solutions and Customer Care teams
• You will be central to helping us track performance, understand trends, and ensure our support teams have the data they need to succeed
• Create, manage, and maintain key operational reports and dashboards for the Client Technical Solutions and Customer Care teams using Excel and Google Sheets
• Gather and synthesize data from multiple sources to provide clear and concise updates on team performance and key metrics
• Analyze trends in customer support tickets and technical issues to help identify patterns and areas for process improvement
• Serve as a key point of contact for data and reporting requests, collaborating closely with leadership from both teams to meet their needs
• Prepare and distribute regular performance summaries to stakeholders, highlighting key operational data
• Assist in documenting reporting processes and team procedures to ensure consistency and clarity
• Operational Reporting & Coordination: You will be responsible for tracking and reporting on key metrics such as Service Level Agreements (SLAs), Customer Satisfaction (CSAT), ticket volumes, and resolution times. Your work will provide the data foundation for our support operations
• Clear Communication & Writing: Using your strong writing skills, you will summarize data and operational updates in clear, accessible formats. You will ensure that information is communicated effectively to both technical and non-technical team members
• Cross-Functional Collaboration: You will act as a vital communication bridge between the Client Technical Solutions, Customer Care, and Account Management teams, facilitating the flow of information and ensuring all teams are aligned on performance metrics
• Process Improvement: By monitoring operational data, you will help identify inefficiencies or opportunities for improvement and support the implementation of more effective processes
• Attention to Detail: You will ensure a high level of accuracy in all data tracking and reporting, providing reliable information that the teams can use to make informed decisions

• Application Deadline: October 15 , 2025