Vice President of Information Technology, SugarCRM
More information about location
3-5 days a week in office
Customer relationship management platform
Be an early applicant
Customer relationship management platform
501-1000 employees
Be an early applicant
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- 10+ years of progressive IT leadership experience, including enterprise systems management, IT operations, and digital transformation
- Proven track record leading large-scale IT initiatives such as application modernization, infrastructure optimization, and enterprise system integrations
- Deep expertise with CRM platforms (e.g., SugarCRM), with a focus on driving adoption, data integrity, and business process improvements
- Hands-on experience with CPQ solutions and their integration with CRM and ERP platforms to streamline quoting, pricing, and order management
- Strong knowledge of NetSuite ERP, including financials, order-to-cash, and system integrations that connect ERP with front-office applications
- Experience deploying and optimizing Sales engagement platforms (e.g., Salesloft) to improve sales productivity and pipeline visibility
- Demonstrated success building integration strategies across CRM, ERP, CPQ, and sales engagement tools to create seamless end-to-end business processes
- Strong leadership and communication skills, with the ability to engage, influence, and partner effectively with executives and cross-functional stakeholders
- Experience with IT governance, compliance, and security best practices in a fast-paced, global environment
- Ability to translate business needs into scalable, technology-enabled solutions that deliver measurable business impact
What the job involves
- SugarCRM is looking for an experienced IT and business technology leader to drive a strategic transformation across our enterprise systems, IT operations, and digital platforms. This role will be responsible for developing a cohesive IT strategy, optimizing enterprise applications, and ensuring that technology enables efficiency, scalability, and innovation
- A key focus of this role will be leading the evolution of our enterprise platforms, including our CRM, to maximize business impact and operational effectiveness. The ideal candidate is a collaborative and strategic leader with experience driving enterprise-wide IT transformation, enhancing technology governance, and aligning IT investments with business objectives
- Technology & Digital Transformation
- Develop and execute a unified IT strategy that aligns with business goals and enhances operational efficiency
- Oversee the optimization and governance of enterprise applications, ensuring seamless integration and scalability
- Lead initiatives to enhance the performance, usability, and adoption of our core business systems, including our CRM
- Strengthen data management and analytics capabilities, ensuring technology supports strategic decision-making
- Implement processes and systems that enhance collaboration, support hybrid work, and improve employee experience
- Leadership & Organizational Excellence
- Build, develop, and mentor an inclusive and high-performing IT team that supports the organization’s evolving needs
- Foster a culture of continuous improvement, encouraging innovation while ensuring operational excellence
- Implement IT policies, governance frameworks, and security best practices that align with business needs and compliance requirements
- Ensure exceptional IT support and services, delivering a positive experience for all employees across geographies and roles
- Collaboration & Business Partnership
- Partner with cross-functional leaders to align IT strategy with business objectives
- Drive change management initiatives, ensuring successful adoption of new technology investments
- Develop and manage strategic vendor partnerships, ensuring cost-effective and scalable technology solutions
Our take
Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Co-Founder & Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
Salary benchmarks
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