Senior Manager of Customer Success, Beehiiv
$125-135k
+ Stock Options
Newsletter platform
Be an early applicant
Newsletter platform
101-200 employees
Be an early applicant
$125-135k
+ Stock Options
101-200 employees
Company mission
To help others succeed by providing a superior suite of content creation tools, advanced data analytics, robust growth engines, end-to-end customization, and monetization opportunities at scale.
Role
Who you are
- 5–7 years of customer success or account management experience, with at least 2+ years in a manager role
- Experience working with a fully-remote team that is based in the U.S. and internationally
- Experience in a product-led growth (PLG) or self-serve SaaS environment
- Proven ability to build playbooks, segment customer bases, and define success metrics
- Proficiency in using tools such as Hubspot
- Experience with Customer Advisory Boards, Customer Advocacy Programs, commercial opportunities such as renewals and expansions, and cross-functional initiatives
- High impact and high visibility
- You're autonomous and excited about owning projects
- Excited about new challenges and executing creative solutions
What the job involves
- As a Senior Manager of Customer Success, you will lead a team of CSMs and guide them in providing best-in-class support to our largest enterprise customers
- You’ll also own and drive forward cross-functional projects and initiatives to support the Customer Success team and broader beehiiv organization
- This role requires excellent relationship management skills, ability to navigate complex customer escalations and an understanding of how to increase retention, customer satisfaction, and product adoption
- You’ll lead the Customer Success team as they work with customers throughout their entire lifecycle, from onboarding to ongoing support to renewal
- You’ll work closely with other team leads in Support, Deliverability, Product, and Engineering to advocate for customers, advance Customer Success initiatives, and find ways to improve the customer experience
- Actively identify and scope broader CS team initiatives to improve efficiency, processes and impact, owning projects from concept through completion
- Locate areas of opportunity for collaboration between CS and other departments
- Foster strong customer relationships with our largest enterprise accounts
- Act as the point of escalation for any issues within the customer base, working with internal and external stakeholders from start to finish
- Master product knowledge, demonstrate strong proficiency in newsletter strategy, and understand the competitive landscape that we operate in
- Responsible for onboarding new team members and owning the new hire onboarding experience for CS
- Mastery of newsletter best practices and strategy; while previous newsletter experience isn’t required, we do ask that candidates have related relevant expertise that can help them learn the newsletter space quickly
- Deep understanding of our competitive landscape
- Implement and perfect any processes around commercial opportunities
- Work closely with customers to ensure retention and satisfaction
- Turn our customers into our biggest advocates
- Join a fast-growing start-up and a new team
Application process
- Applied
- Review
- Interview
- Presentation
- Final Interviews
- Hired
Our take
As the way people consume media evolves, it has become clear that audiences are interested in paying directly for content from their favourite creators. Newsletters are a great way for writers to deliver this sort of content to readers, but delivering and monetizing them can be complex. Beehiiv supplies a platform to manage newsletter creation, optimize engagement and monetize content, so that writers can make the most of them whilst keeping the time to concentrate on creating.
Founded in 2021, Beehiiv is one of a bunch of new competitors to the established newsletter platform Substack, with rivals including offerings from Facebook, Twitter, and Google. Where the company seeks to stand out is in making it easier for smaller creators to monetize their work, instead of focussing on the top percentile that already have established audiences. The platform is comprehensive and user-friendly, making it a good option for those just starting out with newsletters.
Beehiiv has secured good levels of funding to grow its reach and expand its technical capabilities. Users have received the product well, and the company claims to send out 1 billion emails per month from roughly 20,000 content creators.
Steph
Company Specialist at Welcome to the Jungle
Insights
254% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$33m
SERIES B
Jun 2023
$12.5m
SERIES A
Total funding: $49.7m
Company benefits
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Twice-annual in-person team retreat
- Unlimited book budget
- Two-month sabbatical every three years
- Wellness Day Off each month
- WFH Stipend
Company HQ
Midtown Manhattan, New York, NY
Leadership
Tyler Denk
(CEO & Co-Founder)Former Product Lead at Google, Senior Product lead at Morning Brew.
Jacob Hurd
(Principal Engineer & Co-Founder)Previously a Software Engineer at Morning Brew.
Benjamin Hargett
(Co-Founder)Former Senior Software Engineer at Morning Brew.
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