Senior Data Analyst, Toast
Customer Experience Platform
$92-147k
+ cash compensation + Equity
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$92-147k
+ cash compensation + Equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- You love solving complex problems and getting to the ground truth for what’s happening in our product and with our customers
- You are grounded in the numbers, can work cross-functionally to tie different data sources and inputs together, and can help uncover and translate insights into customer and user needs
- Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas)
- 3+ years professional experience in BI, Data Analytics, Data Engineering, or similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes
- Robust methods for QA data to ensure accuracy and completeness
- Strong SQL & data modeling skills
- Advanced knowledge of ETL and data pipelining practices
- Ability to and comfort with disambiguating stakeholder needs and requirements
Desirable
- Relevant work experience in a high-growth tech or SaaS company
- Experience using backend data from operational sources (Netsuite, Salesforce, RevPro / Zuora Revenue)
- Experience with Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt, python
- Familiarity with Financial and Accounting concepts, data and reporting
What the job involves
- As the Data Analyst for the Customer Experience Platform you’ll work closely with the product teams to understand our customer’s behavior and help inform where we focus our R&D efforts
- We’re a scaling team in the midst of building the strategy and vision for things like AI-led support, a new onboarding experience, and PLG at Toast
- We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration - getting the data right is a key to our success
- Partner with counterparts in product, engineering, finance, and operations departments to produce the analyses, datasets and data models necessary to measure and inform product development
- Develop deep systemic knowledge of data from operational systems (eg CRM or ERP software) and strategies for continuous improvement of the reporting capabilities of that data
- Prototype SQL queries to create datasets that support product, operational, and revenue reporting needs
- Build tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing
- Proactively identify areas outside the regular stream of business requests where analytics can add value - have that “canary in a coal mine” mentality when it comes to data
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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