Senior UX Designer, Amazon
OpsTech Solutions
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 6+ years of experience in UX design or related discipline
- An online portfolio UX work
- Bachelor’s degree or 4+ years of equivalent experience
Desirable
- Experience with UX design of complex workflows and/or experience in delivering design solutions for projects of large scope and complexity
- Experience in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
- Demonstrated history of acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience designing and prototyping with tools such as Sketch, InVision, Photoshop, Illustrator, or similar
- Experience working in a collaborative, diverse team, working directly with developers for implementation of designs
- Strong verbal communication and presentation skills
- Bachelor or Master's degree in design, human-computer interaction (HCI), or equivalent degree
What the job involves
- OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team
- We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air)
- Our customers range from Amazon lockers to Amazon’s Air Hubs
- Ops Tech Infrastructure Engineering Product Management (OTIP) is is looking for a Senior UX designer to take ownership in building internal business intelligence tools and dashboards that will be used across all levels in the company to improve how Amazon manages its Network Infrastructure
- You will get to utilize your skills from discovery research to design execution, traveling to our internal customers to understand their needs and provide solutions that unify and streamline how complex information is presented to improve Amazon's Network Infrastructure
- Plan and propose innovative solutions for a wide variety of product design problems including, but not limited to: mobile, responsive web, physical environments, and person-to-person interactions
- Lead the design for wholly new experiences and improvements of existing experiences while planning and defining strategy for the direction of future iterations
- Quickly iterate on multiple interactive design solutions and work through details
- Advocate for your design solutions by putting them in context with the inputs that influenced the design decisions, including business and user goals, demographic and usage data, and research findings
- Develop high level and/or detailed storyboards, mock-ups, interaction flows, and prototypes to effectively communicate interaction and design ideas
- Deliver work that's not only user-friendly, aesthetically engaging, but which also produces results
- Work alongside engineers and product managers throughout all stages of the production cycle
- Assess and optimize the performance of new and existing features by actively participating in user research and assessing performance metrics
- Develop and maintain detailed user-interface specifications
- Present design work to multiple teams and senior leadership for review and feedback
- Contribute to the group’s shared knowledge of user-centered design and research methodologies
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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