Programme Manager, M&G
Marketing & Digital Technology
International savings and investments company
Open for applications
International savings and investments company
1001+ employees
Open for applications
1001+ employees
Company mission
To help people manage and grow their savings and investments, responsibly.
Role
Who you are
- Programme Delivery Expertise - Proven experience as a Programme Manager / Senior Project Manager (essential), with a track record of delivering complex projects or programmes
- Team Leadership & Development - Experience leading and developing teams, with the ability to provide both day-to-day direction and formal line management (where required)
- Delivery Methodologies - Hands-on expertise in delivery methodologies (Agile, Waterfall, hybrid) and ability to coach others in best practice
- Stakeholder Engagement - Strong stakeholder management skills, with confidence engaging both senior leaders, delivery teams and external third parties
- Execution & Delivery Focus - Relentless focus on delivery, execution, and “getting the job done.”
- Governance & Reporting - Experience preparing and owning delivery artefacts and reporting for governance forums
- Broad Delivery Experience - Strong delivery expertise across a range of project types
- Third-Party Delivery Management – Proven ability to manage and collaborate with external partners and vendors to ensure successful delivery outcomes
- Tools & Technology - Proficiency with delivery tools (Jira experience highly desirable)
- Industry Knowledge - Financial Services change experience is particularly desirable, especially Life & Pensions and/or Marketing & Digital change, but not essential
- Degree-level education or equivalent experience
- Project management certification (e.g. PRINCE2, Agile, PMP) desirable
- Relentless Delivery Focus - Demonstrates a “can do” attitude, proactively removes blockers, and drives progress under tight timelines
- Collaborative Leadership - Builds and motivates multi-disciplinary teams, fostering a culture of accountability and shared success. Remains resilient under pressure
- Constructive Challenge & Team Support - Constructively challenges and supports the team to achieve exacting standards
- Adaptability & Resilience - Navigates organisational politics and external impacts while maintaining clarity on objectives and outcomes
- Customer-Centric Mindset - Aligns programme outcomes with customer engagement and digital experience goals, reflecting Life portfolio priorities
- Continuous Learning & Improvement - Seeks feedback, embraces recent technologies (e.g., AI tools for change delivery), and drives innovation in delivery
What the job involves
- M&G Life serves over 5 million customers and manages more than £300 billion across a diverse range of products and wrappers, with an ambitious growth agenda for 2025 and beyond. Our Marketing & Digital Technology Change Transformation Programme is at the heart of this transformation—driving digital engagement, modernising customer journeys, and enabling data-led marketing strategies
- As Programme Manager, you will provide hands-on leadership for complex digital and marketing initiatives, ensuring seamless delivery of projects that enhance customer experience and strengthen our digital capabilities
- You will lead a team of Project Managers, setting the standard for delivery excellence, fostering a culture of accountability, and championing the use of modern delivery tools
- Acting as a trusted partner to senior stakeholders, you will translate strategic direction into tangible outcomes, with full ownership of delivery artefacts, governance, and reporting
- This is an exciting opportunity to shape the future of how millions of customers engage with M&G Life
- You’ll be at the forefront of innovation, delivering programmes that transform digital experiences, elevate brand perception, and drive meaningful customer connections across the M&G business
- End-to-End Delivery Leadership – Proven ability to lead complex business transformation programmes from initiation to benefits realisation, ensuring alignment with portfolio objectives and governance standards
- Stakeholder Management & Communication - Experience engaging senior stakeholders (up to Executive/Board level), building trust, and presenting updates in governance forums such as Steering Group
- Marketing & Digital Technology Knowledge - Familiarity with digital channel optimisation, marketing data platforms, and customer engagement strategies. e.g., delivering rebrand projects, driving D2C campaigns through social channels, using analytics to optimise performance, enhancing digital presence with mobile-first design etc
- Programme Governance & Risk Management - Strong understanding of governance frameworks, RAID management, and risk mitigation strategies across multi-disciplinary teams and third-party dependencies
- Agile & Change Delivery Expertise - Track record of working in fast-paced, agile environments, applying best practice methodologies (Agile, Waterfall, hybrid) and continuous improvement principles
- People Leadership & Development- Line manage and develop Project Managers, providing day-to-day direction, coaching, and (where appropriate) formal performance management
- Delivery Leadership & Excellence - Set the standard for delivery excellence, acting as a hands-on leader who resolves issues, removes blockers, and drives progress
- Culture & Ownership - Foster a culture of accountability, challenge, and improvement within the delivery team. Support benefits tracking and realisation in partnership with PMO and portfolio leadership
- Tooling & Data Driven Decisions - Champion the use of delivery tools (Jira highly desirable) and promote data-driven decision-making
Our take
Established through a merger with Prudential's UK and Europe operation in 2017, M&G has emerged as a leading savings and investment company. Combining five prominent brands under one umbrella - M&G Real Estate, M&G Investments, Pru, M&G Wealth, and Infracaptial - the company boasts a robust global financial services operation.
M&G's commitment to enhancing its platform's offerings is evident through substantial investments in service and support infrastructure. Innovations such as deep back-office integration, cloud-based customer relationship management tools, and e-signature software underscore the company's dedication to providing top-notch solutions.
Catering to a diverse clientele ranging from individuals to major enterprises, M&G continues to expand its international presence. The company's strategic focus on diversifying its thematic range and leveraging advancements in AI and Big Data reflects its proactive approach to capitalizing on emerging opportunities. Through new hires and a forward-thinking mindset, M&G is poised to maintain its position as a key player in the ever-evolving landscape of savings and investment.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 8% non-contributory pension plus up to 5% matching
- Life Assurance & Death in Service
- Support, feedback and development programmes to help you reach your full potential
- Flexible culture and ways of working
- Focus on health & wellbeing
- 30 days holiday as standard (excluding bank holidays), with the ability to purchase an additional 5 days
- Time off when you need it includes carer's leave, faith leave, grandparent leave and career breaks
- New parents receive up to 26 weeks of full pay while on leave
- 4-week back-to-work transition for new parents: work 80% of your contractual hours, be paid for 100%
- New parents can take family leave in flexible blocks within the first year of birth/adaoption
Company HQ
City of London, London, UK
Leadership
Andrea Rossi
(CEO, not founder)Co-Founder & Director at REsustain. Former CEO of AXA, and was an FC Girondins de Bordeaux Board Member.
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