Program Manager, Stripe

• Bachelor's degree in Business, Finance, Economics, Engineering, Computer Science or related fields required
• Minimum 5 years of proven operational excellence / continuous improvement / program management or management consulting experience, of which, 2+ years of experience working directly as a process analyst / process engineer
• Excellent analytical and problem solving skills using process and data insights
• Demonstrated history of taking on various types of challenging projects and producing results through hands-on involvement in the work, in addition to facilitating and project managing
• Proven expertise in continuous improvement strategies (Lean, Six Sigma, etc.) applied in different domains in matrixed environments
• A track record as a trusted thought partner and advisor to senior leadership, creating actionable insights that move the organization forward
• Exceptional strategic problem-solving and analytical skills, capable of turning complexity into clear, actionable insights
• The ability and willingness to travel for work as needed (< 25%), including to international destinations, and to work across time zones as is necessary to support projects in EMEA and APAC

Desirable

• As an Operational Excellence Program Manager you will partner with Stripe leadership to set the direction for OE in Finance, develop a roadmap of initiatives and lead highly visible end-to-end improvements
• You will develop deep knowledge of Stripe’s products and operations and build a perspective on end-to-end Finance processes, create alignment through shared objectives, and promote OE cross-functionally through consistent and outcome-driven communication
• You will embed OE in how we work, building systems and capabilities to sustain our edge
• You will change the future for Finance through simplification and digitalization in partnership with Engineering teams
• The ideal candidate has demonstrated success applying lean / continuous improvement / operational excellence practices across multiple industries, models, and functional areas, can self-study to analyze, synthesize and recommend solutions to complex business problems, and is adept at organizing data to tell a story
• Partner with senior Finance leaders to develop improvement strategies, aligning Stripe OKRs to specific process outcomes and organizing projects and OE principles to deliver on those
• Perform deep dives on end-to-end process, data and system flows, identify risks and issues, and apply process and technology solutions to transform how Finance works
• Develop and apply operational excellence toolkits for use in the OE team, along with training and enablement for our partners in their day-to-day work
• Create transparency and accountability for operational excellence within the OE team and with our partners, through Stripe’s management systems (QBRs, MBRs, OKRs) and daily practices
• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate operational excellence into Stripe Finance
• Champion the adoption and innovation of technologies like AI/ML and automation to augment decision-making, enhance insights, and reduce toil
• Rally cross-functional teams under a unified vision that drives collaboration, transparency, and growth