Senior Customer Success Manager, Social Native
$90-160k
Commerce content solution
Open for applications
Commerce content solution
101-200 employees
Open for applications
$90-160k
101-200 employees
Company mission
To help businesses grow by empowering creators to do what they love.
Role
Who you are
- This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively
- 4+ years of experience in account management or customer success, working directly with marketing agencies or brands
- Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space
- Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives
- Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations
- Analytical mindset, with the ability to interpret data and provide actionable insights
- Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving
What the job involves
- We are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies
- Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape
- Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals
- Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning
- Maintain and grow client relationships by driving retention, renewals, and expansion opportunities
- Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI
- Identify opportunities to optimize and scale client programs through tailored solutions and best practices
- Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs
- Partner with creators to ensure content meets brand expectations and delivers measurable impact
- Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements
Our take
With content consumerism on the rise, more businesses are seeking out support in marketing and communication to keep up with the evolving standards. Described as the “uber of content” Social Native is a marketplace technology company that empowers marketers to create, source and optimise visual content.
Social Native is an AI-powered creative platform founded in 2015. Since then it’s expanded its offerings now providing support in Ecommerce, Social Media, In-store/Offline, Email Marketing and Digital Advertising. The platform is not only able to deliver the content but strategise, optimise, automate mundane tasks and share insights with customers. The client roster now consists of the likes of L’Oréal, Crocs and Nestlé.
In 2020 the company acquired Olapic, a user-generated content enterprise solution for eCommerce retailers. This acquisition allowed the company to change how marketers evaluate, refine and optimise their visual content strategy, bringing it closer to becoming an all-in-one platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (1 round)
May 2017
$9.1m
SEED
Total funding: $9.1m
Company benefits
- Volunteer and Wellness Days
- Unlimited Vacation Policy
- Referral Bonus Program
- Training and Development Programs - Career Path, Mentorshio, Skill Sets and Leadership
- 401K and Pension Plans - Healthcare Programs, 100% Employer Paid Option, Dependants coverage, FSA Plan, HealthiestYou by Teledoc, OneMedical Plan (Concierge Service), Unum Life Insurance, Employee Assistance Programs
Company HQ
Beverly Hills, CA
Leadership
David Shadpour
(CEO)Angel Investor for Loop Me In, Afterparty, Kafene, Tapcart, RealEyes Digital and Fernish. Also Founded GroopBuy and AmplifyBuzz.
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