Product Associate, Heron Data
£60-90k
+ 0.05% – 0.15% equity
AI and LLMs to automate document-heavy workflows
Be an early applicant
AI and LLMs to automate document-heavy workflows
21-100 employees
Be an early applicant
£60-90k
+ 0.05% – 0.15% equity
21-100 employees
Company mission
To save human lifetimes of tedious, white-collar work.
Role
Who you are
- Communicate effectively across stakeholders, from non-technical customers to highly technical engineers
- Demonstrate strong technical fluency—you may not code, but you can quickly understand how systems and APIs work to solve problems
- Are willing to roll up your sleeves, digging into product details or customer processes and manually reviewing outputs when necessary
- Understand our customers first-hand - you’re not content sitting in an office and theorizing about a problem. You enjoy seeing and breaking down customer problems in-person, which may include traveling to see customers all across the US and UK
- Enjoy problem solving, approaching challenges with curiosity, persistence, and creativity
- Are data-driven, comfortable using analytics to guide decisions
- Are collaborative and proactive, eager to help wherever needed to move the product forward
What the job involves
- We are looking for a Product Associate to join our team and help bridge the gap between customers, product managers, and engineering.
- This role is ideal for someone who is customer-obsessed, highly analytical, and excited to roll up their sleeves to ensure we build products that truly solve problems and deliver value. If you are looking for a fresh challenge at a fast-growing AI startup - we would love to hear from you!
- Gather customer pain points and understand by engaging with customers, reviewing support interactions, and synthesizing feedback into actionable insights
- Be the voice of the customer by translating experiences into clear Jobs-to-Be-Done (JTBD), ensuring the team understands user motivations and desired outcomes
- Validate product features through prototypes, interviews, and data-driven experiments, helping refine solutions before launch
- Ensure features land with customers by supporting launch activities, monitoring adoption, and feeding back learnings into the roadmap
- Conduct market and competitive research to identify trends, opportunities, and gaps
- Track and report product analytics to measure feature success, adoption, and retention
- Support product operations including backlog grooming, writing user stories, and coordinating across engineering, design, and go-to-market teams
- Maintain documentation such as product requirement docs, release notes, and internal guides
Salary benchmarks
Our take
NY-based Heron Data is using advanced AI and LLMs to automate document-heavy workflows, with its flagship product streamlining underwriting for small business lenders and specialty finance companies. With its automation, customers can deliver their services faster, more accurately, and fairly.
With over 130 clients across industries like fintech, insurance, and law, the future is an exciting one for Heron. As it handles tens of thousands of documents daily, processing over 20M bank transactions, it's in an ideal position for expansion and will be one to watch in coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$16m
SERIES A
Sep 2020
$1.2m
SEED
Total funding: $17.2m
Company HQ
Kips Bay, New York, NY
Leadership
Johannes Jaeckle
(Co-Founder & CEO)Operations Manager and Managing Director of Segovia Technology UK from 2015 to 2019. CEO and Managing Director of Taptap Send from 2018 to 2019.
Dominic Kwok
(Co-Founder & CTO)Experience as Data Scientist for Spotify and Facebook. Manager of Data Science for Revolut from 2019 to 2020.
Jamie Parker
(Co-Founder & CRO)Experience as Founder of The Student White Tie Company from 2014 to 2016. Associate and Manager of AlphaSights from 2015 to 2020.
Share this job
View 3 more jobs at Heron Data