Senior Manager of Credit Risk Strategy, GoCardless
£76-114k
Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£76,000 - £95,000) of the pay range until performance can be assessed in role. Plus equity
Making payments easier for everyone
Be an early applicant
Making payments easier for everyone
501-1000 employees
Be an early applicant
£76-114k
Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£76,000 - £95,000) of the pay range until performance can be assessed in role. Plus equity
501-1000 employees
Company mission
To become the world’s bank payment network.
Role
Who you are
- Significant experience in credit risk strategy, ideally in payments, fintech, or financial services
- Strong understanding of credit exposure in B2B environments
- Both strategic yet detailed in your thinking with the ability to interpret complex risk signals and translate them into clear, scalable approaches
- Proven ability to partner with operational teams to drive outcomes – you’ve worked with underwriting teams before.
- Comfortable working cross-functionally and influencing at senior levels across a matrixed organisation
- Data-savvy and comfortable working with risk, finance, or performance metrics to inform decisions
- We’d love you to have come from a data background and have skills in SQL, but this isn’t a hard requirement
- Experience managing a small but high impact team - this role will have management responsibility for a small team of analysts
What the job involves
- This role will sit in the Merchant Operations Group. We’re responsible for a large number of GoCardless’ highest-throughput processes and systems, such as KYC and onboarding, customer support, payment operations, risk operations, billing and more
- We need to ensure these run efficiently so that GoCardless can scale effectively & drive healthy margins. Everything we do is in service to our customers - both external and internal, wherever their location
- We’re hiring a Credit Risk Strategy Senior Manager to lead the design, execution, and evolution of GoCardless’s credit risk strategy
- This person will be accountable for credit loss outcomes across our business and for ensuring we have the right strategies, structures, and controls in place to manage credit risk effectively
- This role does not manage day-to-day underwriting or credit assessments – that work sits within our Credit Underwriting team, part of Shared Services. Instead, you’ll work closely with them and other teams, such as our product organisation, internal operations product teams, and commercial teams to ensure our credit policies and frameworks are robust, scalable, and commercially aligned
- You’ll bring strategic oversight and thought leadership to credit risk – from new product risk design to portfolio-level mitigation strategies – helping shape GoCardless’s risk posture as we scale
- Own the enterprise credit risk strategy for GoCardless, ensuring it aligns with business objectives and risk appetite
- Set the strategic direction for managing and mitigating credit losses across all geographies, products, and customer segments
- Define and maintain GoCardless’s credit risk appetite and tolerance levels, and track performance against them
- Act as the lead credit stakeholder in new product development and market expansion initiatives
- Collaborate with Product, Legal, and Engineering teams to define risk-mitigating product features (e.g. reserve models, caps, loss provisioning)
- Ensure credit exposure is appropriately scoped and managed in early-stage designs
- Develop strategic frameworks for managing credit risk across our customer base, tailored to both SMBs and enterprise merchants
- Analyse trends in portfolio performance and develop recommendations to reduce loss exposure
- Work with cross-functional teams to implement interventions (e.g. policy changes, automation, product levers)
- Partner closely with the Credit Underwriting team (in Shared Services) to ensure strategic alignment between credit policy, execution, and performance outcomes
- Collaborate with Finance, Legal, Product, Engineering, and Commercial teams to embed credit risk into key business decisions and systems
- Influence and educate senior stakeholders on credit risk considerations and trade-offs
Our take
GoCardless has emerged to facilitate recurring payments, with a focus on streamlining the subscription economy. After securing $75M in 2019 for international expansion, the company now operates in over 30 countries, processing over $130B annually across more than 2500 for 100,000 businesses.
Recent advancements include the acquisition of Nordigen in 2022, enabling GoCardless to leverage OpenBanking functionality and establish a robust platform for direct bank-to-bank payments. The company also achieved an impressive $312 million in Series G funding in 2022. With a strategic eye on the future, GoCardless introduced GC Embed, a white-labeling product granting other payment providers access to its premier bank payment platform.
This success is underscored by the company's commitment to innovation, exemplified by its 2019 partnership with TransferWise, integrating foreign exchange rates into its services. GoCardless continues to evolve, navigating the complex landscape of recurring payments and staying ahead of competitors like Stripe and Square, who are beginning to enter the subscription economy. With a global footprint spanning the UK, France, the US, and ANZ, GoCardless remains at the forefront of reshaping how businesses manage and process recurring payments on a massive scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"I love that we have an environment of trying new things and if it doesn't work, it's okay, as long as you learn from it. This has enabled me to..."
Funding (last 2 of 10 rounds)
Feb 2022
$312m
SERIES G
Feb 2021
$105m
SERIES F
Total funding: $634.5m
Company benefits
- Enhanced maternity, paternity and shared parental pay
- 27 days holiday (excl. bank holidays)
- Work-away scheme
- Health insurance
- 4 additional wellbeing days off per year
- Equity grant for all permanent employees
Company values
- Start With Why: We believe you can only do a job properly when you know why you are doing it. Understanding why we care about the problem motivates us to keep going until we’ve solved it
- Make it Happen: We work with urgency, and take personal accountability for getting things done in pursuit of our vision.
- Care Deeply: We care deeply about our impact on the world and those around us
- Act with Integrity: We do what’s right even when no one is watching. We don't see doing the right things as a choice — we act with integrity regardless of the cost
- Be Humble: We act without ego and don’t let excuses get in the way of achieving our goals. We believe life's too short for self-importance
Articles
Leadership
Hiroki Takeuchi
(Co-Founder & CEO)Hiroki and Matt met when they were consultants. They started GoCardless during Y Combinator. Hiroki was previously a Business Analyst at McKinsey & Company.
Matt Robinson
(Co-Founder & Board Member)Started company supplying waiters to events while at school, before joining McKinsey. Founded Nested Estate Agents in 2015 where they currently serve as CEO.
People progressing
Beccy joined GoCardless as a Sales Development Representative in May 2018 and has since had 3 promotions to become Senior Manager.
Steph joined GoCardless as an Intern in the Compliance team 4 years ago and she's now the Manager of the team.
Diversity, Equity & Inclusion at GoCardless
Lena Tailor (Director of D&I)
- Given the large number of hires we have been making in recent months, we have continuously reviewed both our hiring processes and channels to eliminate bias. We’ve introduced programs that attract diverse talent and we continuously seek to create hiring experiences that are fair, transparent and accessible by all
- We are working on creating a transparent framework for how we grow and develop talent in a scaling organisation. This will include bringing more clarity on internal career opportunities and provide clear expectations on the behaviours we want to see aligned to our values and commitment to building an inclusive organisation
- We have introduced systematic processes to help ensure compensation decisions are data-driven, fair and competitive. We have also invested in Reward capability and expertise to ensure we bring pay equity into every step of the employee journey
- Thanks to these employee-led groups we have been able to further our efforts in voluntary diversity data collection this year, to develop support for parents and carers, offer community mentoring opportunities in partnership with Career Accelerator, help to raise awareness and empathy during significant events of the past year, and importantly, offer more employees a community of people with whom they share experiences and interests
- To strengthen our commitment to D&I we have recently appointed our first Director of Diversity & Inclusion, an experienced culture change leader, which will allow us to have a more strategic and systematic approach to building a diverse and inclusive organisation for the long term and as we scale
- The Director will work with the executive team and ERGs to define clear D&I targets that GoCardless will commit to achieving over the next three years, and to develop a structured roadmap of initiatives aligned with those targets
- This will create greater clarity and accountability across the entire organisation on D&I progress
- We’ve got a long way to go, but here’s how we’re doing as of June 2022 - Female Employees - 46% - Ethnic background - 32% - Identify as LGBTQIA - 10% - Neurodivergent - 9%
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