Customer Success Manager, Mudflap
Fleet
$105-115k
+ Equity + 25% annual bonus
Fuel discounts for truck drivers
Job no longer available
Fuel discounts for truck drivers
101-200 employees
Job no longer available
$105-115k
+ Equity + 25% annual bonus
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with ownership of activation, retention, expansion, or revenue outcomes—ideally within SaaS, fintech, or the trucking and logistics industry
- Proven ability to manage a high-volume portfolio (150+ accounts), with strong organizational systems that ensure consistent follow-up, prioritization, and execution at scale
- Data-driven mindset with the ability to interpret dashboards, customer usage signals, and account health metrics to proactively prioritize work—and the resourcefulness to build your own reporting views when needed
- Hands-on experience with customer engagement and automation platforms such as HubSpot, Outreach, Salesloft, or similar, with a clear understanding of when to automate and when a personal touch drives better outcomes
- Excellent written and verbal communication skills across phone, text, and email, with the ability to build trust through authentic, conversational interactions with fleet managers and dispatchers
- Strong sense of ownership and urgency, consistently taking initiative to move accounts forward, overcome obstacles, and prevent customers from becoming inactive
- Experience supporting SMB or mid-market customers is required; familiarity with fleet operators, owner-operators, or the trucking industry is strongly preferred
What the job involves
- We're hiring a Customer Success Manager, Fleet to drive consistent activation, engagement, and retention across Mudflap's growing fleet business. This is a high-volume account management role built for someone who thrives in managing a hybrid portfolio of customers with urgency, structure, and a data-informed approach
- You'll own a book of 400+ mid-market fleet accounts, turning onboarded customers into consistent, active users and re-engaging underperforming accounts through efficient, playbook-driven outreach
- You'll leverage automation tools and AI to scale your reach intelligently and know exactly when a personal call beats a sequence
- We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies
- Manage a high-volume portfolio of mid-market fleet accounts (5+ trucks), driving strong activation rates, sustained monthly engagement, and measurable customer savings across the book
- Execute targeted re-engagement campaigns to reactivate dormant or underutilized accounts and restore consistent platform usage
- Develop and maintain a dynamic account tiering strategy using transaction data, login activity, and customer health signals to prioritize outreach effectively across a large portfolio
- Identify high-growth accounts with strategic potential and proactively elevate them for deeper engagement and long-term relationship development
- Leverage AI tools such as Claude Code, ChatGPT, and AI Assistants to intelligently scale customer engagement, balancing automation with high-value personal interactions
- Engage customers through the communication channels that work best for them—including phone, text, and email—recognizing that fleet managers and dispatchers are rarely desk-bound
- Identify recurring customer trends, operational friction points, and product feedback, partnering with Product and Operations teams to drive meaningful improvements and close the feedback loop
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
Salary benchmarks
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