Customer Relations Manager, Impulse

$100-150k

OTE

+ Equity

Entry and Junior level

San Francisco Bay Area

More information about location

3+ days a week in office

High-performance induction stoves

Be an early applicant

High-performance induction stoves

21-100 employees

B2CHospitalityRetailB2BEnergySustainabilityFoodeCommerce

Be an early applicant

$100-150k

OTE

+ Equity

Entry and Junior level

San Francisco Bay Area

More information about location

3+ days a week in office

21-100 employees

B2CHospitalityRetailB2BEnergySustainabilityFoodeCommerce

Company mission

Impulse's mission is to build delightful, high-performance products for everyday needs.

Job

Company

Role

Who you are

Previous experience in customer service is not required, but a desire to hustle and solve problems is
Excellent verbal and written communication skills and an attention to detail
Comfort talking to a wide range of customers from cooks and caterers to technology executives
Ability to lift 80 lbs

What the job involves

We’re looking for someone to own customer relations at Impulse Labs
You’ll be based in our San Francisco office and own customer relationships
This will include answering pre-purchase questions, responding to email inquiries, moderating online communities, and conducting demos
This is not another Big Tech Customer Satisfaction job
You’ll be owning the entire customer relationship process and expected to help develop and improve it
When you’re not interacting with customers, you’ll be reviewing common questions and developing written content or video ideas to help preemptively answer questions
You’ll be expected to help identify customer pain points and be an advocate for addressing them
You’ll also assist in helping develop training materials for a growing internal CS team as well as 3rd party appliance showrooms
You’ll be expected to go the extra mile, including occasional trips to solve customer problems in the homes of Bay Area customers
Interacting with customers and answering their questions across multiple platforms, including social media, email and phones
Community management of Meta, and Reddit communities
Producing written content such as blog posts and emails addressing customer issues
Diligently tracking and reporting on customer contacts and issues
Helping develop training materials for salesmen and customer service representatives in appliance showrooms

Application process

Intro call with our People Operations Team
Interview with our Manager, Consumer Sales
Interview with our Product Manager
A short conversation with our Founder and CEO

Our take

Gas has long since been the fuel behind household kitchens, but the carbon footprint of gas stoves is leading people to use more modern electric induction stove alternatives. However, such stoves often compromise on performance by taking too long to heat up and being unusable in the event of a power outage.

Impulse develops high-performance induction stoves for home kitchens, which are capable of boiling water in under a minute and having a backup battery in the event of a power outage. The product comes ready to install along with a sleek visual UI, offering users information regarding cooking durations, temperatures and modes.

Whilst induction stoves are nothing new, Impulse has been smart to directly tackle the limitations that existing products have, such as slow heat-up times and a lack of reliability. The company is backed by a team of engineer innovators and in 2025, was awarded an Underwriters Laboratories Standards certificate for safety. The company shows great potential to disrupt the induction stove market during a time when gas prices are rising faster than ever.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2022

$20m

SERIES A

Jan 2021

$5m

SEED

Total funding: $25m

Company benefits

Meaningful equity in a fast-moving company with top investors
Generous benefits including health, vision, dental, and fitness
Help define culture for what will be a diverse, inclusive, and global team

Company HQ

Central Waterfront, San Francisco, CA

Leadership

Sam D'Amico

(Founder & CEO)

Experience as Hardware R&D Engineer for Facebook from 2014 to 2016 and for Google from 2016 to 2018. Product Architect for Facebook from 2018 to 2021.

Salary benchmarks

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