Account Manager, Uplight
$75-90k
+ Bonus
Travel 10% of the time
Clean energy solutions for a decarbonized grid
Job no longer available
Clean energy solutions for a decarbonized grid
501-1000 employees
Job no longer available
$75-90k
+ Bonus
Travel 10% of the time
501-1000 employees
Company mission
To fuel the transition to clean energy in order to build a more sustainable future.
Role
Who you are
- Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company
- Strong customer orientation and presence in front of senior management
- Expertise developing and maintaining key relationships across an organization, from the senior level and deeper
- Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements
- Attention to detail and ability to internalize and communicate a wide array of information
- Experience working across departments and colleague personas to drive cross-functional work streams to completion
- Independent thinker who proactively identifies issues, interdependencies, and solutions
- Strong written and oral communication skills
- Preferably SaaS business model experience
- Preferably Energy or utility industry experience
- Passion for energy, its impact on our customers, their customers, and the world
- Values alignment
- Ability to travel 10% of the time
- Ideally looking for PST or EST located candidates to support clients in those timezones
- Management of Demand Response Programs are a plus
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways
What the job involves
- We are seeking an Account Manager to join our team and help us achieve our ambitious goals for our business and the planet
- You will be the focal point for Uplight engagement with utility clients, responsible for account planning and strategy, customer relationship development and management, delivery against contract and business outcomes, and customer satisfaction and churn
- You will lead and contribute to cross-functional teamwork to deliver results, improve how we work, and drive decarbonization outcomes and the advancement of the clean energy economy
- You have experience in the energy industry, software, or customer management; have strong communication skills, and are passionate about working closely with customers
- Be the expert in your account’s strategy, business, market, and goals
- In partnership with leadership, define and deliver on account strategy and plan
- Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics
- Lead customers toward realizing business value through Uplight’s solutions
- Accountable for churn and customer satisfaction metrics for your customers in alignment with Uplight’s strategy
- Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Uplight’s strategy
- Build strong relationships with customers from individual contributor to senior levels
- Manage the customer’s interface with Uplight, appropriately prioritizing and funneling the work to insert into the business in alignment with Uplight’s strategy and plan
- Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers
- Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan
- Specific product knowledge and expertise for the solutions for your customers
Application process
- Application Deadline: October 1, 2026
Our take
Uplight provides end-to-end technology solutions that aim to increase efficiency within energy ecosystems. The company's tech solutions consist of energy personalization systems to motivate customers to use energy more efficiently, in addition to energy reports, marketplaces, and other API microservices. They're currently working with more than 80 of the world’s leading electric and gas utilities.
Uplight’s software gives these utility companies granular data about how customers consume energy in their homes and businesses and offers ways to reduce their base power demand. They also offer a consumer marketplace for finding rebates and deals on energy-efficient appliances and electric vehicles.
The company has grown rapidly, reaching Unicorn status in 2021, despite only being founded two years previously. Uplight has since entered its next phase of growth, and is focused on significantly scaling its software solutions to further expand globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Medical: We offer robust medical, dental, and vision coverage for you and your family. Coverage begins on the first day of the month following your start date.
- Flexible PTO & Holidays: Recharge with our flexible paid time off policy and a heap of company holidays. Take the time you need when you’re under the weather.
- 401k Match: We know saving for the future is important, so we help contribute to your retirement with a 3% match that vests immediately and is eligible after 90 days of service.
- Parental Leave: We provide a generous 16 weeks of fully paid leave for birthing parents and 8 weeks of fully paid leave for non-birthing parents, plus support programs.
- Learning and Development: Take charge of your career development with courses tailored to your interests and goals.
Company HQ
Boulder, CO
Leadership
Hannah Bascom
(General Manager)Hannah joined Uplight in 2023 as a Chief Marketing Innovation Officer. They then moved into the role of Chief Growth/Commercial Officer in 2024 before moving into their current role of General Manager in 2026.
Jesse Demmel
(CTO)Jesse was previously the CTO of Sovrn Holdings before joining Uplight in 2021. He also spent nearly 4 years at Under Armour in VP Engineering roles and 3 years at MapMyFitness in Senior Development Manager/VP Engineering roles.
Sally Lambert
(COO)Sally has been at Uplight since 2019, initially joining the team as a Regional Director of Customer Success. Since then, she has held a number of roles and became COO in 2024. She previously held Director roles at Tendril and CLEAResult.
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