Senior Principal Customer Success Manager, Checkr
$173-241k
OTE
Salary dependent on location
More information about location
3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$173-241k
OTE
Salary dependent on location
More information about location
3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 8-10 years of Customer Success or Account Management experience with a proven track record of managing high-value (multi-million dollar) accounts
- Skilled at navigating organizations to maintain and expand relationships at all levels
- Strong written and verbal communication skills, with the ability to present complex technical or regulatory topics to executive audiences clearly and professionally
- Bias toward action and ability to extend influence to drive action without direct authority
- A solid understanding of the mechanics of account growth and renewals within the strategic segment
- Experience in a B2B software technology company. HR tech industry experience is a plus
- Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
- Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings
What the job involves
- As a Senior Principal Customer Success Manager, you will be the lead advocate and strategic architect for Checkr’s most complex and highest-value partnerships
- You will sit on our Strategic Accounts team, managing a select portfolio of our largest, household-name clients
- You will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our largest customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders
- You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Drive Customer Success: Develop a deep understanding of Checkr's products and strategically apply them to customer programs, ensuring alignment with their goals and driving positive business outcomes
- Proactive Engagement and Planning: Lead a regular engagement cadence with customers and provide thought leadership and planning to optimize their use of Checkr's products and maximize their success
- Executive Engagement: Lead Business Reviews and presentations that articulate product value, ROI, and future state
- Build Trusted Partnerships: Cultivate strong, trust-based relationships with customers at all levels, acting as a strategic advisor and advocate for their needs
- Champion the Voice of the Customer: Gather and synthesize customer feedback, effectively communicating it to internal teams (Product, Engineering, etc.) to drive product improvements and innovation
- Facilitate Internal Collaboration: Collaborate seamlessly with internal stakeholders (Sales, Support, Engineering, Product, and Executives) to ensure customer goals are met, provide visibility into customer health, and escalate issues as needed
- Account Health & Retention: Proactively identify potential risks within complex organizations—such as leadership changes or shifting business priorities—and develop plans to ensure long-term stability and retention
- Support Account Growth: Partner with Account Management to identify and assist with expansion opportunities that arise naturally from strong customer relationships and successful product implementation
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $556.8m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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