Creator Support Associate, Passes
Commission structure + Equity options available
Creator commerce & monetization platform
Job no longer available
Creator commerce & monetization platform
101-200 employees
Job no longer available
Commission structure + Equity options available
101-200 employees
Company mission
To empower creators to scale their content, own their audiences, and make more money than they could anywhere else.
Role
Who you are
- The ideal candidate will be passionate about the creator economy, have strong communication skills, and a proactive approach to problem-solving
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
- 2-3 years of experience in customer/creator support, account management, or a similar role, preferably within the creator economy or social media industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Familiarity with social media platforms and content creation trends
What the job involves
- The Creator Support Associate will play a vital role in supporting and enhancing the experience of our content creators
- In this role, you will be responsible for providing our creators with guidance and support, ensuring they effectively utilize our platform to achieve their goals, and ehancing their overall experience
- Respond to inquiries and requests from creators in a timely manner
- Assist creators in understanding and utilizing features and tools to optimize their use of the platform
- Act as an advocate for creators within the company, ensuring their feedback is heard and addressed
- Address and resolve any issues or concerns that creators may have, escalating to higher management when necessary
- Troubleshoot and resolve technical issues, account problems, and billing inquiries with a focus on providing effective solutions
- Document creator interactions when necessary, compiling documents and forwarding information to interested parties
- Identify and improve necessary areas of the Creator Support organization
- Develop and implement support and moderation processes to enhance the overall creator experience
- Collaborate with other departments such as Product, Engineering, and Creator Success, to address and resolve user concerns and contribute to ongoing platform improvements
Our take
Traditionally, most media was created and controlled by a few central organizations. Then, the internet came along and platforms like YouTube and Facebook democratized content creation while controlling distribution. Now, with the advent of blockchain technologies, Passes is attempting to decentralize power to the creators themselves.
The company delivers a platform for creators to scale their content and own their audiences. For example, a creator could monetize exclusive content such as special merch or even private phone calls. In theory, this should be a dream for creators, but Web 3.0 platforms such as Passes have found that in practice it can be difficult to onboard users.
With that said, Passes claims it is growing and profitable, with payments to creators in the nine figure range. It is also well-funded and acquired rival monetization platform Fanhouse. It should be noted that the company was sued in 2024 over alleged anti-competitive practices, and more recently faces a class-action lawsuit accusing it of distributing child pornography - though Passes strongly refutes these claims.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work hours, with the option to work in-person at NYC or Miami offices
- Equity and token allocation
- Unlimited PTO
- 401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
- Occasional paid travel costs to events and off-sites
Company HQ
Brickell, Miami, FL
Leadership
Lucy Guo
(CEO)Current Founder and General Partner of Backend Capital, an early-stage fund focused on backing engineers. Previously co-founded Scale AI (Y Combinator S16) and was a product designer at Quora and Snapchat.
Salary benchmarks
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