Senior Customer Success Manager, Cloudtalk
Business calling software
Open for applications
Business calling software
101-200 employees
Open for applications
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise
- If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
- Customer-first mindset – you thrive on making customers successful
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
- Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
- Language skills – native/billingual proficiency in English, Spanish is a plus
What the job involves
- As a Senior Customer Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries
- Your mission? To drive engagement, maximize adoption, and ensure long-term customer success—leading to seamless renewals and expansion opportunities
- Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk
- Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
- Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy
- Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
- Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation
Application process
- 1️⃣ Intro Call – Meet our Talent Acquisition Team
- 2️⃣ Interview with – Head of Customer Success
- 3️⃣ Case Study Presentation – Show us your skills
- 4️⃣ Interview with our VP of Customer Experience
- 5️⃣ Culture Call
- 🎯 Offer!
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises past funds to further develop its software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$22.1m
SERIES B
Feb 2021
$6.7m
SERIES A
Total funding: $30.2m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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