Customer Success Manager, OpenUp
3 days a week in office
Low-threshold mental health services
Open for applications
Low-threshold mental health services
201-500 employees
Open for applications
3 days a week in office
201-500 employees
Company mission
To make mental well-being accessible to all.
Role
Who you are
- Proven experience in customer success or relationship management, ideally in a tech or mental health-related field
- Exceptional communication and interpersonal skills
- Skilled in engaging with and influencing stakeholders at various levels
- Proficient in understanding and leveraging customer success metrics and engagement indicators
- Ability to handle multiple projects and priorities in a dynamic environment
- Fluency in Dutch
Desirable
- Background in mental health advocacy or related fields
- Strong project management and organizational skills
- Experience in a fast-paced, growth-oriented company
What the job involves
- You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships
- Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services
- With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction
- Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion
- Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts
- Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations
- Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth
- Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey
- Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services
Our take
Therapy and consultations are invaluable resources for helping people manage their mental health, but accessing such services is not easy. Long waiting lists, strict assessments, and other time-consuming processes present significant challenges, and this can often dishearten or even prevent someone from receiving the care they need.
OpenUp provides low-threshold mental health services, offering consultations, coaching and other programs for both individuals and workforces. The company's application process is designed to be as simple and undemanding as possible, aiming to eradicate the usual challenges and ultimately increasing access to mental health care.
There are many startups providing mental health service marketplaces, AI-driven therapy, and other innovative tools - but OpenUp has stuck with a more traditional approach. Instead it has innovated upon the way users apply for the services, aiming to remove as much bureaucratic friction as possible for their clients.
So far this approach has met with success, and OpenUp has grown a client base of over 850 companies including the likes of McDonalds, Deloitte and Decathlon. Having raised significant funding, OpenUp continues to expand its services across Europe, focusing on Spain, France and the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Company benefits
- We provide you with the hardware you need to work comfortably
- Daily healthy and vegetarian lunch at our office in the heart of Amsterdam
- Free and unlimited access to our mindfulness courses and psychologists
Company HQ
Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
Leadership
Gijs Coppens
(CEO & Founder)Psychologist at various practices from 2010 to 2019. Founder of iPractice since 2018.
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